The ServiceNow Engineer within the Division of Information Technology (DIT) at the University of Maryland, College Park supports the configuration, development, and maintenance of the ServiceNow platform. The position supports all implemented modules including ITSM, Service Catalog, Portals, Knowledge Management, CMDB, Hardware Asset Management, and Customer Service Management.

Primary responsibilities for this position include:

• Customize and configure ServiceNow using the platform's built-in features, such as UI policies, business rules, data policies, and client scripts.
• Leverage the ServiceNow platform's out-of-the-box functionalities and modify them as necessary to meet specific business requirements.
• Integrate ServiceNow with external applications using REST API, Integration HUB, CSV, and Excel files.
• Work closely with business stakeholders to understand their requirements to design easy-to-use solutions.
• Analyze business problems and translate them into technical designs that leverage the capabilities of the ServiceNow platform.
• Maintain documentation of technical designs, development activities, and configuration changes.
• Stay updated with the latest ServiceNow features, releases, and industry trends to recommend and implement improvements.
• Demonstrate platform capabilities to show what is possible/recommended and rapidly prototype new solutions

This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.

May be required to work evenings, nights, weekends, or different shifts for extended periods.

The ServiceNow Engineer within the Division of Information Technology (DIT) at the University of Maryland, College Park supports the configuration, development, and maintenance of the ServiceNow platform. The position supports all implemented modules including ITSM, Service Catalog, Portals, Knowledge Management, CMDB, Hardware Asset Management, and Customer Service Management.

Primary responsibilities for this position include:

• Customize and configure ServiceNow using the platform's built-in features, such as UI policies, business rules, data policies, and client scripts.
• Leverage the ServiceNow platform's out-of-the-box functionalities and modify them as necessary to meet specific business requirements.
• Integrate ServiceNow with external applications using REST API, Integration HUB, CSV, and Excel files.
• Work closely with business stakeholders to understand their requirements to design easy-to-use solutions.
• Analyze business problems and translate them into technical designs that leverage the capabilities of the ServiceNow platform.
• Maintain documentation of technical designs, development activities, and configuration changes.
• Stay updated with the latest ServiceNow features, releases, and industry trends to recommend and implement improvements.
• Demonstrate platform capabilities to show what is possible/recommended and rapidly prototype new solutions

This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.

May be required to work evenings, nights, weekends, or different shifts for extended periods.