"Shift Supervisor"

Shift Supervisor

Company: Dartmouth College

Job Location: Hanover, NH

Category: Food Services

Type: Full-Time

Posting date: 12/05/2025

Open Until Filled: Yes

Position Number: 1000399

Hiring Range: $25.00/hr - $28.00/hr

Union Type: Not a Union Position

SEIU Level: Not an SEIU Position

FLSA Status: Non-Exempt

Employment Category: Regular Full Time

Scheduled Months per Year: 12

Scheduled Hours per Week: 40

Schedule: Sunday-Wednesday, 11.30am-10pm; Thursday-Saturday off

Remote Work Eligibility?: Onsite only

Position Purpose:

To serve as a Shift Supervisor for Class of 1953 Commons, the main dining hall for Dartmouth Dining Services. Ensures smooth operation of service, customer satisfaction, and enforcement of safety and sanitary procedures and policies. May be required to work at other Dining facilities on campus.

Description:

If you enjoy working independently but also love being part of a vibrant and upbeat team, this is YOUR moment! In this Shift Supervisor position you will work four days a week, with three days off, for Dartmouth College's award-winning Dining Hall in Hanover, NH. This job receives a 15% pay differential on top of the base rate. You could even receive more based on skills and experience.

Why Choose Dartmouth?

• Join a Legacy: Be part of a team that takes pride in maintaining our campus's rich history.
• Fun Atmosphere: Work alongside a fantastic crew that brings energy and positivity to each day.
• Great Benefits: Enjoy our generous paid-time out, health and retirement package

Required Qualifications - Education and Yrs Exp: High School or equivalency

Required Qualifications - Skills, Knowledge and Abilities:

• Four-plus years of general food service experience.
• Supervisory experience.
• Must hold a valid driver's license and be qualified under the terms of the Dartmouth College Driver Safety and Motor Vehicle Policy

Preferred Qualifications:

• Demonstrated ability to work in a fast-paced food operation and to make decisions under pressure.
• Excellent interpersonal and communication skills to deal effectively with customers and supervise employees.
• Strong organizational skills and ability to shift attention to changing details and maintain accuracy and timing of food preparation and work scheduling
• Knowledge of sanitation regulations and policies and the ability to obtain a sanitation certification.
• Knowledge of computer operations and familiarity with remote data terminals.
• Commitment to diversity and to serving the needs of a diverse population.

Shift Operations (50%)

• Independently oversees and participates in shift operations.
• Primarily provides floor coverage 90% of shift, closing responsibilities require approximately 5%, administrative/office duties 5%.
• Verifies meal plan and credit card transactions and oversees cash registers staff.
• Assigns initial work and reassigns workforce as required to balance changes in customer service needs and timing of food preparation.
• Enforces health and sanitation policies and procedures with concern to proper handling and preparation of food items and that quality and portion control standards are maintained.
• Ensures observance of liquor license laws, when appropriate.
• Responds to customer comments/complaints about quantity/quality of food, customer service, etc.; seeks to satisfy customer needs; refers issues to Manager when appropriate.
• Maintains cleanliness and general appearance of cafe/facility.
• Counts cash and closes out shift sales and prepares reports on receipts.

Workforce Supervision (30%)

• Provides supervision to union employees and student and temporary staff.
• Trains new employees in all aspects of food service operations.
• Ensures adequate distribution of staff on each shift and independently determines when additional staff is needed.
• Communicates management policies and instructions to employees and relays employee concerns back to management.
• Monitors and evaluates work performance to ensure compliance with productivity, quality, and customer service standards.
• Identifies performance problems, recommends training or initiates appropriate corrective action.
• Implements disciplinary measures when necessary, e.g. verbal warnings or corrective instructions with written report to the manager.

Inventory & Facility/Equipment Maintenance (10%)

• Maintains and analyzes daily inventory counts and makes out orders for specified vendors.
• Receives and stores deliveries and ensures that necessary supplies are stocked for the shift and that all stock is rotated. Generates reports on sales, product movement, etc.
• Monitors sales and recommends appropriate changes, based on high costs or lack of item popularity. Makes recommendations regarding menu development; may compute cost and price analysis.
• Works with other supervisors and managers in communicating information and in planning and making changes to cafe/facility procedures.
• Maintains continuing surveillance over physical facility, ensuring all doors are locked, windows closed, storage areas secured, lights out, etc.
• Acts to preclude or terminate unauthorized/inappropriate uses of facilities and to intervene in and resolve disturbances.
• Notifies Security when assistance is needed.

Culture and Employee Belonging (10%)

We are actively striving to make Campus Services a desired place to work in the Upper Valley, a place where people feel welcomed, where they can be their authentic selves, be heard, and feel accepted. We want this culture to be felt by those who receive our services. The way we treat one another should be the same way we treat our customers.

• Demonstrates a commitment to inclusion and cultural awareness through actions, interactions, and communications with others.
• Participates in division-wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect).
• Willingness to foster a growth mindset in the areas of improving culture and inclusion across the division.

Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.

Performs other duties as assigned

Quick Link: https://searchjobs.dartmouth.edu/postings/84065