Shift Supervisor, National Command Center (Phoenix, AZ)
Shifts: Swing 4PM–12AM | Grave 12AM–8AM (scheduled days discussed at interview)
Location: On-site at our Phoenix command center
Job Type: Full-time
Note to Applicants: This is NOT a remote position. The Shift Supervisor works in Centralized Vision’s National Command Center in Phoenix, AZ.
About Centralized Vision-
Since 2007, our family-owned company has provided 24/7 remote video monitoring and operational oversight for customers in education, residential communities, retail, automotive, healthcare, and more. From our command centers in Phoenix, AZ and Mexico, our team combines technology with human judgment to recognize real concerns and coordinate the appropriate response.
The Role-
You'll lead a team of approximately 12 monitoring specialists protecting customer sites throughout the U.S. and Canada. You'll keep the shift running smoothly, guide tough calls and escalations, and coach your team to deliver consistent, dependable service. You're a hands-on leader who stays calm when things get intense.
Requirements:What You'll Do-
• Set clear expectations and hold your team accountable for performance, attendance, and conduct
• Coach specialists in real time and recognize great work
• Partner with our Lead Supervisor and Training Manager to close skill gaps
• Handle performance issues and discipline with management, per company policy
• Manage priorities and staffing, including covering absences
• Help specialists assess situations, follow customer-specific procedures, and escalate appropriately
• Ensure incident documentation is accurate and shift handoffs are thorough
• Spot technical issues and coordinate troubleshooting with support teams
• Pass along recurring concerns and improvement ideas to Operations and Training leadership
• Attend monthly management and team meetings outside your shift (paid)
What You Bring-
• Leadership experience: coaching people, setting expectations, addressing performance
• Strong communication and customer service skills
• Sound judgment and the ability to juggle competing priorities
• A calm, professional approach under pressure
• Attention to detail and reliable follow-through
• Comfort working across multiple systems and learning new software
• High school diploma or GED
• Ability to pass a background check and drug screening, per applicable law
Nice to Have-
• Command center, security operations, or dispatch experience
• Security, law enforcement, or military background
• College degree
• Bilingual (English/Spanish)
What We Offer-
• A family-owned workplace that values honesty and open communication
• Training and development in safety, security, and operational leadership
• Promotion from within
• Health, dental, and vision for full-time employees
• 401(k) company match up to 4%, subject to eligibility
• IDIQ Identity Protection
• AllyHealth Virtual Care
Centralized Vision is an equal opportunity employer. We welcome candidates from all backgrounds.
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