Shuttle Service & Transportation Coordinator
Shuttle Service & Transportation Coordinator
The Atlanta University Center (AUC) Robert W. Woodruff Library is seeking an organized and proactive Shuttle Service & Transportation Coordinator to lead the planning, operations, and contractual aspects of our multi-campus shuttle system across the Atlanta University Center campuses. In this role, the Shuttle Service & Transportation Coordinator will coordinate outsourced shuttle providers, oversee onboard technology, and steer fleet management and on-demand mobility initiatives. This role will partner with vendors and campus departments to deliver safe, reliable, and cost-effective transportation for students, faculty, staff, and visitors.
About Us
The AUC Woodruff Library supports the teaching and learning missions of three institutions of higher learning that comprise the world's largest consortium of Historically Black Colleges & Universities (HBCUs) - Clark Atlanta University, Morehouse College, and Spelman College. Our staff is diverse and represents many nations, background, and perspectives, yet we all work together to meet the needs of our students, faculty, and other stakeholders. We are an organization of transformation and growth, which means significant opportunities exist for talented and energetic individuals.
What We Offer Our Employees
- Competitive Pay and Benefits Package
- Generous Paid Time Off for both Full-Time & Part-Time Employees
- 403(b) Retirement Plan with Company Match for employees contributing between 3 – 7%.
- 13 Paid Holidays Per Year
- Supportive Work Environment
- Opportunities for Advancement & Career Development
- Employee Assistance Program (EAP)
- Employee Discount Program
What We Require for the Shuttle Service & Transportation Program Coordinator Role:
- Bachelor’s Degree in Business Administration, Logistics, Transportation Management, Public Administration, or related field.
- Minimum of two (2) years of experience in logistics, fleet, transportation, service delivery management operations, or contract administration.
- Ability to pass a criminal background and drug screen.
- Proficiency with operational management and analytics software.
- Experience working with outsourced service providers.
- Strong understanding of financial reporting and budget management, as well as the ability to understand and manage regulatory standards.
Preferred Experience & Credentials:
- Experience in higher education or multi-site non-profit environments.
- Experience implementing GPS tracking or transportation technology systems
- Familiarity with micro-transit or on-demand mobility solutions.
- Project Management Certification (PMP or equivalent)
Key Job Responsibilities:
- Direct day-to-day oversight of transportation service delivery and contracted shuttle service vendor(s) while proactively communicating with passengers, faculty, and staff to keep everyone informed of the status of operations.
- Establish repeatable workflows, service quality standards, rider communication protocols, and performance reporting. Present findings and recommend continuous improvement initiatives to management.
- Manage contracts to ensure adherence and participate in amendments, renewals, and scope modification discussions as needed. Monitor service performance against contractual KPIs including, but not limited to, on-time performance, quality standards, customer service, and safety compliance.
- Develop, manage, and oversee transportation operating budgets.
- Meet with passengers and campus groups to promote the transportation system and to develop content for websites, rider guides, and social media.
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