Simulation Center Program Manager, UMKC School of Medicine

Hiring Department

Department of Medical Education Services

UMKC School of Medicine

Job Description

The Simulation Center Program Manager is responsible for the day-to-day operational management of the UMKC School of Medicine simulation enterprise. Working under the advisement of the Director of Simulation Education, this role provides direct oversight of simulation center staff and operational workflow, ensuring that educational activities, administrative processes, and facility functions are consistently executed in alignment with the simulation team’s mission, strategic priorities, and accreditation standards.

This role serves as the primary operational point of contact for staff, learners, and internal stakeholders across sites, coordinating scheduling, staffing, compliance, and quality improvement. The Program Manager translates approved strategies into actionable workflows, monitors outcomes, and escalates recommendations to the Director for decision-making. Direct reports include the Assistant Director of Administration/Business, the Assistant Director of Operations, and simulation staff at the St. Joseph Campus simulation center.

Key duties and responsibilities:

• Directly supervise assistant directors and simulation staff at the St. Joseph Campus, providing direction, performance support, and accountability.
• Oversee day-to-day simulation operations across all UMKC SOM simulation sites, including cross-site scheduling, staffing allocations, facility functionality, and equipment maintenance and purchasing.
• Develop, implement, and maintain the simulation-specific Policy & Procedures Manual; ensure consistent application of approved policies across all sites and personnel in alignment with SSH accreditation standards.
• Coordinate day-to-day preparations for SSH accreditation activities and site reviews, compiling documentation under the direction of the Director.
• Coordinate with team members to monitor financial operations including event invoicing, contracts, and revenue cycle management; support the Director in annual budget development
• Implement and maintain the center's quality management system; document improvement initiatives, manage the complaint and concern resolution process, and report outcomes to the Director
• Serve as operational liaison with hospital affiliates and community partners
• Prepare operational reports, dashboards, and utilization metrics for review by Director
• Coordinate administrative and operational support for simulation-based research studies and approved innovative initiatives, including AR/VR integration and inter-professional programs

Minimum Qualifications

A Bachelor’s Degree (in Business or healthcare administration, public health, organizational leadership, nursing or other clinical or related degree preferred) or a minimum of 6 years of management experience supervising staff, managing budgets, and coordinating complex, multi-site operations.

Preferred Qualifications

• Master’s degree in healthcare administration, business administration, education, or a related field preferred
• Experience in a healthcare simulation center or simulation-adjacent clinical educational environment
• Familiarity with SSH accreditation standards or comparable healthcare education accreditation frameworks
• BLS provider certification
• Strong organizational, communication, and project management skills; ability to prioritize competing operational demands and collaborate effectively across disciplines
• Proficiency with Microsoft Office Suite and standard communication platforms