Site Lead, Facilities

Site Lead, Facilities

Company: Western Governors University

Job Location: Raleigh, NC

Category: Other Facilities

Type: Full-Time

Job Type: Full time

Job Number: JR-024933

Location: Raleigh, NC

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 307 Pay Range: $66,300.00 - $99,500.00

Job Description

The Site Lead, Facilities is the on-site operational leader responsible for ensuring the office runs efficiently, safely, and in alignment with WGU standards and culture. This role serves as the primary point of contact for day-to-day site operations, including vendor coordination, workplace services, employee support, and front-of-house experience.
This individual owns the execution of workplace operations, ensuring a seamless and professional environment while partnering closely with People & Talent (P&T), Safety, and internal stakeholders. While this role supports employee engagement and on-site events, it is not responsible for event ownership or programming strategy.

Primary Responsibilities

Site Operations & Facilities Management

• Own the day-to-day operations of the office, ensuring a safe, functional, and well-maintained workplace
• Serve as the primary on-site contact for facilities-related issues, escalating and resolving concerns in a timely manner
• Manage vendor relationships, including janitorial, maintenance, office services, and building management
• Oversee office equipment, supplies, and service contracts to ensure operational continuity
• Coordinate repairs, preventative maintenance, and workplace improvements
• Maintain workspace standards across reception, meeting rooms, shared spaces, and break areas

Vendor & Workplace Services Management

• Act as the main point of contact for all site vendors, ensuring service quality and adherence to SLAs
• Coordinate deliveries, mail services, and inventory management for office supplies
• Manage workplace services, including badge access coordination, parking, and site logistics
• Monitor vendor performance and identify opportunities for operational improvements

Reception & Front-of-House Leadership

• Ensure a consistently professional, welcoming, and organized front-of-house experience
• Oversee visitor management processes, including guest check-in, logistics, and communication
• Serve as a cultural ambassador for the site, modeling professionalism and hospitality
• Establish and maintain standards for reception operations and guest experience

Meetings & Event Support

• Provide operational support for on-site meetings, events, and employee activities
• Coordinate logistics, including room setup, catering, AV/technology, and vendor access
• Partner with internal stakeholders to execute event needs while not owning event planning or strategy
• Maintain visibility into the site's event calendar to support space and resource planning

Employee Onboarding & Workspace Experience

• Partner with hiring managers and P&T to ensure workspaces are prepared for new hires
• Coordinate workstation setup, access, and readiness before start dates
• Manage seating assignments and support moves/adds/changes in partnership with P&T
• Act as a key resource for employees regarding workplace needs and questions

Security, Safety & Compliance

• Support implementation of site safety protocols, emergency procedures, and compliance requirements
• Maintain safety supplies, postings, and documentation in accordance with company standards
• Coordinate with Safety and Security teams on drills, incident response, and preparedness
• Monitor and escalate security or safety concerns as needed

Administrative & Site Support

• Support logistics for leadership visits, interviews, and cross-functional meetings
• Partner with Internal Communications to distribute site-specific updates and announcements
• Maintain documentation related to site operations, vendors, and workplace procedures

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skills, and Abilities

• Strong knowledge of workplace operations, facilities coordination, and vendor management
• Ability to operate as the primary on-site decision-maker for day-to-day office operations
• Excellent organizational skills with the ability to manage multiple priorities and deadlines
• Strong interpersonal and communication skills with a customer-service and hospitality mindset
• Ability to build effective partnerships across teams (P&T, Safety, IT, leadership)
• Proactive problem-solving skills with a solutions-oriented approach
• Ability to balance operational execution with employee experience and culture
• High level of accountability, ownership, and follow-through
• Comfortable working independently in a lead, on-site role

Education

• Bachelor's degree required

Experience

• 5-7 years of experience in facilities, workplace operations, office management, or a related field
• Experience managing vendors and coordinating workplace services required
• Experience in a lead or primary on-site role strongly preferred

Experience in lieu of education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

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