Slate Analyst (Hybrid), UMKC Customer Relationship Management (CRM) Operations

Company: University of Missouri - Kansas City

Job Location: Kansas City

Category: Admissions and Enrollment

Type: Full-Time

Hiring Department

CRM Operations

Job Description

The person in this position will work closely with campus partners, academic departments, and external constituents to meet the short- and long-term goals of the institution by utilizing Slate to manage prospective students through enrollment. The management of Slate may include the following tasks:

Application Management

• Develop and update fields, prompts, interactions, and rules.
• Create and maintain application processes, materials, and checklists.
• Build and refine application review processes, reader forms, and online admission procedures.
• Establish and update reports and queries to provide programs with access to their data.
• Manage external and internal portals, including content updates.
• Maintain quality assurance and control, including merging duplicate records, managing annual cycle preparation, and updating prompts/fields/interactions.

Communication & Marketing Management

• Construct, update, and manage communications related to applications.
• Compose and send communications to prospective students.
• Collaborate with MCOM to track digital marketing ads in Slate using UTMs and interactions.
• Design and analyze reports related to communication plans and marketing efforts.
• Basic HTML skills desired

Event & Interview Scheduling

• Assist units and admissions with event creation, management, and communications
• Build event landing pages or embedded forms
• Maintain counselor portal with Slate.org

Technical Integrations

• Liaise with the Business Office to manage TouchNet payments and refunds.
• Work with DSAS and technical staff to integrate data into student information systems.
• Maintain and monitor data exchanges between Slate and internal/external systems.
• Ensure data integrity by identifying discrepancies and implementing quality control checks.
• Facilitate data loads to the SIS when necessary.
• Manage Slate support ticket requests from university departments, delivering high-level troubleshooting and responsive, customer-focused support.
• Submit IT and EAS support tickets to resolve problems as needed

User Management

• Manage user access and add new population groups as needed.
• Develop and update user roles and custom permissions for staff and faculty
• Assists with access / deactivation of users within the CRM

Training

• Update training plans, training documentation and conduct training sessions related to using Slate for processes
• Manage client and departmental relationships to ensure client needs and expectations are being met.
• Creates and maintains business reference guides on system operations and database maintenance functions

Recruitment Support

• Maintain current knowledge of admissions deadlines, program requirements, and institutional offerings.
• Occasionally support recruitment events (e.g., orientation, campus tours, open houses).
• Serve up to four "Primary Shifts" per month at the front desk, assisting with applicant inquiries and directing students as needed.
• Help respond to prospective student communications during peak periods

Other Expectations

• Ability to diagnose and troubleshoot system errors.
• Understand the recruitment funnel and the steps applicants must take from inquiry to enrollment.
• Ability to develop strong business relationships and build consensus.
• Demonstrated work ethic and ability to produce deliverables independently.
• Strong team player.
• Excellent writing, communication, and time management skills.
• Supervise and support student / graduate intern staff.
• Experience with Slate and / or other CRMs
• Familiarity with application data exchanges from sources such as: Common App, Liaison, Parchment, and the National Student Clearinghouse.
• Knowledgeable of a Student Information System (SIS) like Peoplesoft or similar programs.
• Perform other duties as assigned.

Shift

Hours of operations are Monday-Friday, 8:00 am - 5:00 pm. To support the Office of Admission's role as a forward-facing office to the public and applicants, CRM Operations staff are expected to adhere to regular in-office hours. This position is eligible for hybrid-remote scheduling options.

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

• 3 years of direct CRM experience preferred (SLATE experience strongly preferred)
• Experience managing automated workflows in CRM systems preferred
• Experience working in Higher Education preferred (working in Admissions experience strongly preferred)
• Familiarity working with large data sets for data integrity

Anticipated Hiring Range

$52,915.20 - $60,000 commensurate with experience, education, and internal equity.

Application Deadline

For best consideration, submit application materials by August 4, 2025. Applications will continue to be accepted until this position is filled.