Software Engineer II - Salesforce
Job Description
We're looking for a Salesforce Engineer to join the Student Lifecycle Services engineering team at WGU. You'll work on a large, complex Salesforce org that directly supports the student journey - from enrollment through graduation. This isn't a simple CRM. It's an enterprise platform with 300+ flows, 2000+ Apex classes, deep integrations with Banner (SIS), ServiceNow, Kafka, and other university systems, and serves thousands of internal users daily.
You'll build and maintain the automation, integrations, and platform capabilities that enable WGU to serve 150,000+ students. The work matters - every flow you build, every integration you design, every performance problem you solve has a direct line to whether a student enrolls on time, gets their financial aid processed, or connects with their mentor.
We use Copado for CI/CD, follow a trigger framework pattern, and deploy through a structured promotion pipeline. We value code that's readable, testable, and built with the next engineer in mind.
The Salesforce engineering team operates within WGU's broader Ed Tech Engineering organization. We work closely with Product, Marketing, Operations, Enrollment, and Student Services stakeholders. The team practices Agile (Scrum).
This is a full-time, in-office position requiring 5 days per week in Salt Lake City, designed to foster the collaboration and connection that fuel our best work.
What You'll Do
- Design and implement complex features end-to-end (from requirements through deployment)
- Architect async solutions (Batch, Queueable, Schedulable) from scratch - including retry logic, error handling, and transaction boundary management
- Build and maintain integrations with external systems (Banner, ServiceNow, and others via REST/SOAP)
- Design Platform Event and Change Data Capture patterns for decoupled processing
- Own code quality for your team - drive reviews, test strategy, and technical debt conversations
- Make technical design decisions within your team's scope without needing approval
- Mentor SE I engineers through code reviews, pairing, and design discussions
- Troubleshoot complex cross-system issues (tracing failures through async handoffs and integration boundaries)
- Build custom LWC components for internal tools and Experience Cloud
- Drive improvements to the team's Copado pipeline (quality gates, conflict resolution, environment strategy)
What You Bring To The Table
- 4-6 years of software development experience, with at least 2 years of hands-on Salesforce development with significant Apex experience
- Bachelor's Degree in Computer Science, Information Technology, or a related field
- Strong command of async Apex patterns - you've designed Batch/Queueable/Schedulable jobs, not just modified them
- Experience building REST integrations (inbound and outbound) with proper error handling
- Understanding of Platform Events or Change Data Capture
- Proficiency in SOQL optimization (selective queries, relationship queries, aggregate patterns)
- Experience with LWC development (composition patterns, Jest testing)
- Track record of owning code quality (leading reviews, establishing test patterns)
- Ability to make and defend technical design decisions
- Proficiency in at least one general-purpose language beyond Apex (Java, TypeScript, Python, or C#)
- Experience with software design patterns (Repository, Factory, Strategy, Observer) applied in any language - not just Salesforce-specific implementations
- Understanding of event-driven architecture concepts independent of Salesforce Platform Events (Kafka, RabbitMQ, SNS/SQS, or similar)
- Experience with API design principles (RESTful conventions, versioning, error contracts) beyond just "making callouts work"
Preferred
- Salesforce Platform Developer II certification (strong signal)
- Experience with Copado (promotions, quality gates, conflict resolution)
- Experience integrating Salesforce with ERP/SIS systems (Banner, PeopleSoft, or similar)
- Experience with Kafka, MuleSoft, or other middleware/event streaming platforms
- JavaScript Developer I certification
- Experience mentoring other engineers
- Experience with a modern web framework outside Salesforce (React, Angular, Vue, NestJS)
- Exposure to cloud services (AWS, GCP, or Azure) - even at a conceptual level
- Experience with containerization or microservice patterns
What Success Looks Like (First 6 Months)
- Designing and shipping an async solution (Batch or Queueable pattern) from scratch
- Owning an integration feature end-to-end (design → build → test → deploy → monitor)
- Becoming the person your team goes to when stuck on complex Apex or governor limit issues
- Identifying and resolving at least one systemic quality issue (recurring bug pattern, test gap, performance bottleneck)
- Providing code reviews that make other engineers' work better
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