IT Technical Associate - Analyst II

SIU, our President’s Office, and our Foundation and Alumni Association offices, as well as our other system campuses at Springfield (SIU School of Medicine) and Edwardsville. To achieve this, we manage a variety of legacy and contemporary tools and services and are committed to upgrading our delivery of services through continuous improvement. The SIS Analyst II plays a key role in the configuration, administration, and ongoing support of the University’s Student Information System (SIS). This position is responsible for ensuring the reliability, security, and optimal performance of the SIS environment, which supports essential academic, financial, and operational functions across campus. The analyst provides day to day technical expertise, troubleshoots system issues, and supports on-campus customers in their use of the SIS system. In this role, the SIS Analyst II collaborates closely with functional departments, technical teams, and external partners to translate business needs into effective system solutions. The position participates in system configuration, customer support, integrations, and process improvements to ensure that the SIS platform evolves with organizational requirements. The analyst also assists in developing documentation, training users, and maintaining data integrity and compliance within the system. Through proactive analysis and problem-solving, the SIS Analyst II contributes to the continuous improvement of university processes and the overall efficiency of campus operations. Carbondale is nestled in the southernmost region of Illinois, just outside the Shawnee National Forest. Southern Illinois University, the largest employer in the area, is the flagship of the public SIU System and a Carnegie high research activity (R1) institution. SIU consistently ranks highly in U.S. News & World Report and is recognized for excellence in programs such as journalism, debate, physical rehabilitation, automotive and aeronautical technologies, zoology, agriculture, and criminology. Our online MBA program has been #1 in Illinois for the past three years. SIU offers over 200 academic degree programs across all levels, including professional programs in architecture, business, law, and medicine. We are also proud to be ranked as a Green College and have been named a Tree Campus USA by the Arbor Day Foundation since 2015. Learn more about SIU at https://news.siu.edu/points-of-pride/ or visit http://www.siu.edu/. Examples of Duties System Configuration • Configure and maintain ERP modules, components, and related applications to support institutional business processes. • Maintain accurate system documentation, configuration records, and procedural guidelines. Operational Support & Troubleshooting • Investigate and resolve system errors, access issues, configuration problems, and workflow failures. • Collaborate with developers, database administrators, and business analysts to diagnose more complex issues and ensure timely solutions. • Submit and track vendor support tickets when needed and assist in implementing recommended fixes. Data Quality, Security & Compliance • Support data validation activities, system audits, and routine quality checks to ensure the accuracy and reliability of ERP data. • Maintain adherence to University security standards, including data confidentiality standards Testing, Documentation & Process Improvement • Participate in testing activities for patches, configuration changes, and new functionality, documenting results and issues. • Support end users through documentation, training materials, knowledge-base contributions, and workflow guidance. • Identify opportunities to streamline processes, reduce errors, and enhance system usability. Collaboration & Customer Support • Provide excellent customer service to campus stakeholders, ensuring timely communication and issue resolution. • Work collaboratively with functional offices (HR, Finance, Student, etc.) to understand business needs and support system-based solutions. • Assist in ERP-related projects, upgrades, and implementations under the direction of senior team members. Qualifications 1. High school diploma or equivalent. 2. Any one or any combination totaling two (2) years (24 months) from the following categories: A. College course work which includes Information Systems Technologies (IST), Information Technology (IT),Computer Science (CS), Programming, IT Management, or business-related discipline, including coursework in application development, programming, or database technologies, as measured by the following conversion table or its proportional equivalent: -30 semester hours equals one (1) year (12 months) -Associate's Degree (60 semester hours) equals eighteen months (18 months) -90 semester hours equals two (2) years (24 months) -Bachelor's Degree (120 semester hours) equals three (3) years (36 months) B. Work experience in application development, application support, or business analysis. 3. The following experience can be concurrent with qualification 2B and concurrent with one another. A. Must possess 6 months or more experience configuring, monitoring, or supporting business applications or databases. B. Must possess 6 months or more experience troubleshooting, database administration, and/or application support. Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position may be required. This position is not eligible for employer-sponsored work authorization. Applicants must be legally authorized to work in the United States without the need for current or future university sponsorship to be considered for this role. Supplemental Information Illinois Residency Requirement: Pursuant to the State Universities Civil Service System, out-of-state candidates must establish Illinois residency within 180 calendar days of the start date for this position. Tips for Completing a Civil Service Application: 1. To be eligible for the role, ensure that your application includes a complete and detailed employment history that highlights your relevant full-time and part-time work experience, including start and end dates of employment. 2. Relevant part-time work experience will count towards the qualifications for this position and will be converted to full-time equivalence to calculate the total length of experience. 3. Upload all official transcripts to meet the educational requirements. If the job description specifies a minimum number of college hours, transcripts are mandatory for the successful processing of your application. 4. Veterans who qualify for preference must provide proof of eligibility within ten (10) working days of submitting an application, unless the same proof has already been submitted in a previous application. The required proof of eligibility includes, at a minimum, a copy of the veteran's DD214/DD215 form (Department of Defense), NGB22 form (National Guard), or Discharge Orders or DD256 Discharge Certificate (Reserves). 5. After the position has closed, your application and supporting materials will be reviewed to determine if you meet the minimum qualifications, including any specialty factors associated with this position. Those who qualify will move forward for Civil Service Examination/Testing. 6. Please monitor your e-mail for further information regarding your application. Emails will be generated from info@schooljobs.com. 7. For more information on Civil Service classifications, please visit the SUCSS web site at sucss.illinois.gov About Civil Service Examination/Testing: The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of application materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, your application will move forward for examination/testing in which you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. This score will be emailed to the email address noted on your application. After the application deadline, the names within the top three scores will be referred to the department for interview. Sponsorship for Work Authorization is not available. For more information visit https://policies.siu.edu/policies/employment-non-us-citizens.php