Unit: Parking and Transportation Services
Department: Parking and Transportation
Duties & Responsibilities:
VCU Parking & Transportation’s Special Events unit assists with
nearly 200 events per year, handling events ranging from just a few
attendees to over 8,000. This unit is responsible for parking over
100,000 cars and counting each year. Individuals within this unit
of Parking & Transportation are responsible for processing
credit card transactions, directing traffic safely to parking
spaces, ensuring folks walk safely from their vehicles to their
event, and safely exiting the parking area at the end of the event.
Individuals may be responsible for setting up block offs,
controlling zoned off areas such as ADA, and providing customers
with information concerning the event or Parking &
Transportation. Individuals will be traffic trained to control
traffic anywhere in the state of Virginia.
This is a dynamic, fast-paced role that requires teamwork,
adaptability, and a strong customer-focused mindset. Ideal
candidates are dependable, professional, and capable of creating a
positive experience for all who visit VCU. Position may work in all
types of weather conditions.
Duties include, but are not limited to:
Credit Card/Entrance Transactions
- Process credit card transactions via POS handheld device at
parking location entrance
Process pre-pay transactions via the POS handheld device at
parking location entrance
Reconcile POS handheld device at end of the event
Traffic Control
- Provide traffic control at various points throughout the
parking location
- May include controlling a section of a parking garage for ADA
or VIP parkers and controlling access to that section
- Controlling elevator pedestrian flow for high profile/high
attendee events such as high school graduation
Providing Information
- Answer questions related to Parking & Transportation
operations
- Answer questions related to the event (such as where to go,
best way to get there, etc.)
- Other duties as assigned by Event Supervisor
Qualifications:
Minimum Qualifications
- Must be dependable and available to work a flexible schedule
that will vary based on occurrence of scheduled events
- Shifts include evenings, weekends, and some holidays
- Ability to work nights and weekends, including holidays
- Must have the ability to lift up to 50lbs
- Must have good verbal and written communication skills and
exceptional customer service skills
- Ability to successfully complete all training
- High school diploma, GED, or equivalent
- Prior customer service experience, preferably in a fast-paced
or public-facing environment
- Demonstrated ability to work in and foster an environment of
respect, professionalism and civility with a population of faculty,
staff, and students from all backgrounds and experiences, or a
commitment to do so as a staff member at VCU
Preferred Qualifications
- Experience handling electronic payments using credit card
machines or similar equipment
Salary Range: $15/hr
FLSA Exemption Status: Non-Exempt
Hours per Week: Varies, up to 29 hours per week
Work days/hours: Availability to work evenings &
weekends, some days, flexible shift
Restricted Position: No
ORP Eligible: No
Flexible Work Arrangement: Fully Onsite