Specialist, Academic Services

The University of Maryland School of Medicine, Division of Pulmonary, Critical Care, & Sleep Medicine is recruiting for a Specialist, Academic Services. The Academic Services Specialist is responsible for the full administrative coordination of one or more academic Doctoral or Graduate programs. This position is responsible for coordinating, organizing and maintaining the operational and administrative functions of the department, and to serve as a resource for students, faculty and staff by coordinating academic activities, programs, and extracurricular seminars. UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland. Coordinate full administrative and operational activities of an academic program, with interrelated activities of other programs, departments, or staff to ensure optimum efficiency and compliance with appropriate policies and procedures. Develop, compile, and write program coursework communications and promotional literature for distribution, such as newsletters, brochures or flyers. Ensure materials are accurate and accessible. Organize clinical or internship site assignments. Arrange clinical or internship supervision at clinical or internship site by assignment of faculty or preceptor. Ensure evaluation process is in place and each student receives. Reconcile departmental budgets and oversee payment of all departmental expenses including payment of student workers, guest artists, guest speakers, departmental and office supplies, etc. Prepare periodic reports, financial statements and records on academic program activities, progress, status or other special reports for management or outside agencies. Communicate and respond to student questions and concerns; work with students to resolve all issues to ensure ongoing satisfaction with program and successful progress to completion. Coordinate administrative processes involved in supporting academic programs which typically include recruitment, selection, admission, registration, orientation, and progression of students, residents, or participants. Confer with and advise staff, students and others to provide technical advice, problem solving assistance, answers to questions, and provide policy interpretation. Refer issues to appropriate department person when unable to respond. Serve as a liaison between students, residents, or faculty and department staff regarding payroll, benefits, reimbursements, and other administrative matters. Assist with travel, housing, and visa requirements. Determine customer service strategy and provide follow-up with occupants in designated areas. Enhance student experience by arranging extracurricular seminars, study sessions, or workshops. Performs other duties as assigned. EDUCATION: Bachelor's degree. EXPERIENCE: Two (2) years of administration of a program, preferably in higher education or healthcare setting. Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 undergraduate college credits being equivalent to one year of related experience. In instances where specific education and/or experience is required only directly related education and/or experience may be substituted. KNOWLEDGE, SKILLS, ABILITIES Accomplishes responsibilities by applying specialized and theoretical knowledge, principles, and concepts of a professional discipline normally acquired through advanced education or specialized training. Resolves issues and significant matters on behalf of management by utilizing independent judgment, discretion, creativity, and analytical thinking. Contributes to development and evaluation of goals and objectives. Creates solutions to ensure legal and policy compliance. May supervise, mentor, or coordinate work of others (positions that supervise are responsible for service delivery, quality assurance, and employee performance). May independently manage or administer programs, processes, projects, or resources. Applies intermediate level knowledge, concepts, principles, and skills. Decision making occurs within general guidelines and requires significant interpretation. Supervisor defines work guided by goals and objectives. Supervisor assists with unusual situations. Solutions require considerable analysis and evaluation of various alternatives. Independently anticipates needs and requirements to resolve non-routine matters. Knowledge of position requirements. Knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to work cooperatively with others and independently. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.