Specialist, Academic Technology

POSITION SUMMARY

Provide academic support services through management and configuration of the Starfish early alert and appointment-making system and assist with implementation of a new student success system for faculty, staff, and students across the University. Primarily functional and front-end focused, emphasizing user experience, system configuration, and stakeholder support. Contribute to improved retention and student outcomes by guiding the effective use of student success technologies across the institution. Collaborate with Information Technology Services to ensure seamless systems integration between PeopleSoft, Brightspace, Starfish, the new student success system, and other university platforms. Facilitate end-user training and provide functional and technical support. Maintain a thorough understanding of curriculum, university policies, and campus resources as they relate to the student success system. Facilitate communication across project teams to support successful implementation and continuous improvement of student success technologies.

KEY DUTIES AND RESPONSIBILITIES

• Support the configuration and ongoing maintenance of the Starfish early alert and appointment-making system, while assisting with the implementation of a new student success platform.
• Collaborate with ITS support staff on a regular basis to maintain functionality. Analyze data and generate reports on Starfish activity and functionality as needed to support data-informed decision-making.
• Work collaboratively with key campus partners to drive coordination of technology-enabled initiatives to promote student success and retention across the university.
• Collaborate with campus stakeholders to analyze current business processes, document functional and non-functional requirements for university-wide systems and identify opportunities for improvement to ensure alignment with the new student success system.
• Assist with end-user training for all stakeholders on usage of Starfish and the new student success system, including preparing materials and supporting live or virtual sessions.
• Facilitate effective communication and collaboration between project stakeholders, technical teams, and end users.
• Review and assess new functionalities in enterprise applications to ensure data integrity and compliance with university and Information Technology Services (ITS) standards.
• Manage small-scale projects related to system enhancements or new functionality, including developing and maintaining project schedules, coordinating with ITS personnel and university stakeholders, tracking deliverables, supporting query development, and reporting progress to leadership.
• Develop and document procedures, workflows, and operational practices to support implementation and ongoing use of the software.