Specialist, Accessibility Services
Compensation Type: Hourly
Compensation: $20.85
The Specialist, Accessibility Services assists in providing clerical and organizational support, front-facing customer service and support, and maintenance of departmental purchasing requests. This role creates an encouraging experience for all students during their time at Columbus State; building and maintaining positive relationships with students, instructors, and community members is an essential component of this role.
ESSENTIAL JOB FUNCTIONS
Administrative/ Clerical
- Accurately manages and records disability documentation received via email, fax, mail, and/or dropped off in person.
- Monitors and manages email correspondence with account associated with documentation submission (disability@cscc.edu).
- Assigns documentation received to Access Advisors, uploads documentation into documentation management systems (e.g. ClockWork), and notates assignment on documentation log.
- Assists students in the scheduling of intake appointments.
- Maintains documents for intake, including (but not limited to): digital Intake Form, Access Plan, Release of Information, and other forms related to intake and documentation retrieval. Manages pending files of documentation and appropriate documentation retention standards.
- Enters confidential student information into database.
- Assists in reporting and tracking students served through the Department of Accessibility Services.
- Assists in the creation, documentation, and maintenance of departmental procedures and training manuals and reviewing departmental reporting.
- Assists Director and Administrative team with preparing budget reports and requisitions as well as tracking expenses.
- Schedules departmental meetings, Accessibility Services related committee meetings, and community outreach events.
- Serves as a record keeper/note taker during departmental meetings, maintaining the agenda and meeting minutes.
- Oversees the department's compliance and requirements for Campus Records Retention protocols.
- Assumes general responsibility for the operation of the function, subject to management overview and supervision.
Customer Service
- Delivers excellent customer service and provides students, faculty, adjuncts, and staff with a secure, comfortable, and accessible environment both in-person and in the virtual environment.
- Answers student, faculty, adjunct, and staff inquiries (via phone, email, chat, or in person); provides accurate information about services offered by the department and how to access them (e.g., how to receive accommodations, etc.); and makes referrals to other campus resources as appropriate.
- Serves as an Accessibility Services representative at campus and community outreach events.
- Acts as Accessibility Services liaison to Student Central providing guidance to students seeking assistance from the department of Accessibility Services.
- Assists students in obtaining appropriate disability documentations information from high schools, treating specialists, etc.
- Services customers, using expertise and experience in Accessibility Services.
- Greets, trouble shoots and resolves student issues and concerns.
- Guides students to appropriate resources when necessary.
- Assists across the department as needed including assisting with accommodated testing functions during peak times.
Culture of Respect
- Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
OTHER DUTIES & RESPONSIBILITIES
- Attends all required department meetings and trainings.
- Hours may include working outside of a normal workweek schedule as well as weekend availability on an as needed basis.
- May work overtime or offset hours as necessary and may need to work additional evenings/weekends on a regular basis to provide service to students.
- Manages multiple assignments of varying complexity with the ability to adapt to the changing needs of the College and business partners.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED
- High School Diploma or GED.
- Two (2) years of experience working in a customer service-related position.
- An appropriate combination of education, training, coursework and experience may qualify a candidate.
Find Your Best Opportunity
Tell them AcademicJobs.com sent you!







