POSITION SUMMARY

Provide essential support to the NWTC Dental Assistant and Dental Hygiene Clinics, department, students, and community by providing outstanding customer service to patients, visitors, and anyone visiting the college. Offering accurate information and guidance related to dental clinic services and college resources. Foster a positive and inclusive atmosphere and collaborate closely with faculty to provide administrative support, helping to facilitate smooth clinic operation for faculty, students, dentists, and patients Serve as the back up to the Dental Clinic Technician-Coordinator.

ESSENTIAL FUNCTIONS

Patient Records, Scheduling & Financial Coordination

• Coordinate patient scheduling and clinic flow to support efficient operations and student clinical experiences across dental programs.
• Maintain and audit patient records and clinical documentation within Dentrix, ensuring completeness and regulatory compliance.
• Manage patient charts to determine required actions related to payments, Medicaid/ForwardHealth eligibility, insurance claims, and completion of required treatment documentation.
• Process patient payments, submit dental claims, reconcile transactions, and coordinate revenue reporting with the Program Director and Dean.

Administrative & Operational Support

• Serve as a resource for clinic communication and coordination through management of appointments, prescriptions, consultations, correspondence, and patient interactions via phone, email, fax, mail, and in person.
• Maintain clinic forms, workflow protocol, and operational procedures to improve efficiency, consistency, and patient experience.
• Maintain inventory and order clinic and office supplies, troubleshoot operational issues, and coordinate office equipment maintenance and work orders.
• Ensure compliance with FERPA, HIPAA, OSHA, infection control, and institutional guidelines within a clinical education environment.