Specialist, Applications Support

POSITION SUMMARY

The Applications Support Specialist is a central member of the Information Technology team, responsible for the day-to-day configuration, maintenance, and support of Le Moyne College’s portfolio of enterprise and academic applications. This role ensures that systems such as the Learning Management System (LMS) and administrative tools are reliable, secure, and easy to use.

The Applications Support Specialist will manage user access, troubleshoot functional issues, and empower faculty and staff to get the most out of College systems. This position works closely with the IT Service Desk and departmental stakeholders and is a key partner in resolving challenges and streamlining everyday business processes.

Reporting Structure: This position has dual reporting to Enterprise Systems and Instructional Design and Academic Technology units. Daily priorities are coordinated to ensure a balanced workload.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS

• Serve as the Primary Platform Administrator for campus applications, including Canvas, Kaltura, and Workday Learning.
• Partner with Instructional Designers to focus on system stability, configuration, and account management of assigned applications.
• Stay informed on new software features and updates, adjusting settings to meet the needs of our users.
• Regularly review system performance and data to ensure everything is running smoothly and accurately.
• Manage account permissions and onboarding to ensure faculty and staff have the right level of access to do their jobs effectively.
• Act as the primary resource for resolving more complex software hurdles, such as login difficulties, system-to-system sync issues, or access conflicts.
• Serve as the main point of contact for software vendors, reporting system bugs and tracking progress on fixes to ensure our tools remain reliable.
• Support the onboarding of new faculty and staff by ensuring their accounts are set up correctly and providing initial system orientation.
• Develop and maintain internal documentation and training resources, including user guides, "how-to" articles, and video tutorials for supported applications.
• Conduct informal training or workshops to introduce new features, share tips, and help departments use our applications more efficiently.

QUALIFICATIONS

• Bachelor’s degree preferred; equivalent combination of education, professional experience, and a proven ability to master new software platforms accepted.
• Experience in a support-oriented role is required. This may include IT support, application administration, or administrative roles where you served as the primary contact for departmental software.
• Proactive professional with a positive attitude interested in exploring software and helping others succeed with technology.

While experience with our specific tools is a plus, we are primarily looking for someone who can learn new systems quickly.