"Specialist Associate (Classroom Teaching Support)"

Job Description

Provide Comprehensive Classroom Support (includes Hybrid Teaching):

• Deliver day-to-day technology and audio-visual support for a high-quality teaching and learning experience.
• Deploy and support hybrid teaching technology (eg. Zoom) supporting either fully virtual classrooms or a hybrid of live and virtual combined.

Training and Orientation:

• Conduct short orientation sessions to familiarize teaching staff with NUS classroom teaching software and equipment.
• Develop written training materials.

Digital Assessments:

• Invigilation and in-person support for digital assessments/examinations.

Event Support:

• Extend support during on-campus events, contributing to set-up and technical execution.

Preventive Maintenance

• Conduct preventive maintenance to ensure a seamless teaching and learning classroom. Preventive maintenance includes tracking projector lamp hours to ensuring software is updated.

Training, Collaboration and System Enhancement:

• Conduct preventive maintenance, proactively identify and resolve potential issues (eg tracking projector hours).
• Gather feedback from faculty on what they would like in classrooms to support teaching and learning.
• Renew and enhance classroom systems, staying updated on relevant technologies in the educational arena.

Generate Reports:

• Generate reports to Supervisors on the state of equipment and/or recommendations for replacement.
• Propose new and innovative technology and software to aid in teaching and learning in collaboration with faculty.

Qualifications

• Diploma in Audio-Visual Technology or equivalent.
• Minimum of 1 year of working experience in classroom or meeting room AV support and/or similar technical support environment.
• Knowledge of audio-visual equipment, classroom systems and educational technology.
• Good technical background with hands-on experience in Windows OS and Mac OS and Microsoft Office 365.
• Understanding of video capture and video management system.
• Require knowledge on network camera recording system.
• Highly committed and good service-oriented attitude.
• Experience in coordinating with vendors for AV installation projects is preferred.
• Excellent communication and interpersonal skills for user training and support.
• Team player and ability to work independently, make informed decisions, and escalate when necessary.
• Flexibility to provide support during on-campus events and exams on weekdays or weekends.

More Information

Location: Kent Ridge Campus

Organization: Centre for Instructional Technology

Department: University Town

Employee Referral Eligible: Yes

Job requisition ID: 30864