"Specialist Associate (Classroom Teaching Support)"

Job Description

Provide Comprehensive Classroom Support and Hybrid Teaching

• Deliver day-to-day technology and audio-visual support for a high-quality teaching and learning experience.
• Deploy and support hybrid teaching technology (eg. Zoom) supporting either fully virtual classrooms or a hybrid of live and virtual combined.

Training and Orientation

• Conduct short orientation sessions to familiarize teaching staff with NUS classroom teaching software and equipment.
• Develop written training materials.

Digital Assessments

• Invigilation and in person support for digital assessments/ examinations.

Event Support

• Extend support during on-campus events, contributing to setup and technical execution.

Preventive Maintenance

• Conduct preventive maintenance to ensure a seamless teaching and learning classroom. Preventive maintenance includes tracking projector lamp hours to ensuring software is updated.

Training, Collaboration and System Enhancement

• Conduct preventive maintenance, proactively identify and resolve potential issues (eg tracking projector hours).
• Gather feedback from faculty on what they would like in classrooms to support teaching and learning.
• Renew and enhance classroom systems, staying updated on relevant technologies in the educational arena.

Generate Reports

• Generate reports to Supervisors on the state of equipment and/ or recommendations for replacement.
• Propose new and innovative technology and software to aid in teaching and learning in collaboration with faculty.

Qualifications

• Tertiary qualification in Audio-Visual Technology or equivalent
• Minimum of 1 year of working experience in Classroom or Meeting room AV support and/or similar technical support environment
• Knowledge of audio-visual equipment, classroom systems and educational technology
• Good technical background with hands-on experience in Windows OS and Mac OS and Microsoft Office 365
• Understanding of video capture and video management system
• Require knowledge on network camera recording system
• Highly committed and good service-oriented attitude
• Experience in coordinating with vendors for AV installation projects is preferred
• Excellent communication and interpersonal skills for user training and support
• Team player and ability to work independently, make informed decisions, and escalate when necessary
• Flexibility to provide support during on-campus events and exams on weekdays or weekends

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department: Campus Asset Management

Employee Referral Eligible: Yes

Job requisition ID: 31288

Req ID: 31288