Job Details
Requisition: [contact details available in the full listing]S
Title: Specialist I – Customer Service Rep
FLSA status: Non-Exempt
Hiring Salary: This position is a pay grade 2. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/550174.pdf.
Occupational Category: Technical/Para-Professional
Department: Student Account Services
Division: Division of Enrollment
Open Date: 05/08/2026
Open Until Filled: Yes
Educational and Experience Requirement: High school graduate or G.E.D. equivalent. College or continued education courses in business and/or accounting desired. Experience handling cash preferred. Experience as a customer service representative, accountant, or other related field is desired. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position: Performs entry-level specialist duties for Student Account Services.
Primary Responsibilities: Carries out all financial and Bearkat OneCard transactions between the University and students. Assists with interdepartmental business transactions. Assists in the receipt, disbursement and accountability of cash, checks, and payments received in Student Account Services. Analyzes financial accounts and communicates findings to students, parents, staff and faculty. Assists in producing the Bearkat OneCard and answering questions related to OneCard services. Provides customer support. Receives monetary items for payment of various accounts due. Receives and processes interdepartmental deposits. Produces receipts, reconciles cash drawer, and prepares bank deposits daily. Applies exemptions, waivers, and external scholarships. Analyzes financial accounts and communicates those findings. Provides customer support for Student Account Services which includes financial services as well as ID card services. May coordinate student staff member scheduling, training, and supervision. Assists in planning, developing, implementing, coordinating, and monitoring programs and services. Performs other related duties as assigned.
Other Specifications: Requires proficiency with a calculator and other standard office equipment with proficiency in Microsoft Office Suite. Must have accuracy in counting and balancing monies and in maintaining records. Must have a pleasant, courteous disposition and possess the ability to work effectively with a high volume of public contact. Errors in business transactions could cause significant loss of monies, time, etc. Special events may require extended hours during specific times of the year.
Full Time Part Time: Full Time
Quicklink: https://shsu.peopleadmin.com/postings/47148