Specialist II, Business Services

Job Summary

This role is responsible performing processes to maintain student accounts, while supporting other office tasks. This position may be responsible for collections, payment plans, refunds, contract billings, 1098T, cashiering duties, student sponsored billing, and student payroll.

Primary Duties and Responsibilities

Essential Performance Requirements

• Manages all HigherOne customer service-related issues and assists students, faculty, and staff in person, by telephone, or by email
• Processes payments, balances cash drawers, prepares bank deposits, and processes petty cash and miscellaneous deposits
• Processes and invoices third party sponsorships for student accounts and corporate services; receipts payment and maintains records
• Ensures accurate allocation of military tuition benefits to student accounts and return of funds to Veterans Affairs
• Analyzes and processes student account balances and refunds and corresponds with payment plan company and collection agencies in order to maintain current and past tuition and miscellaneous accounts
• Verifies and posts details of business transactions, such as returned checks, funds received and disbursed
• Prepares vouchers, invoices, account statements, requisitions, reports, spreadsheets, and other records
• Oversees student worker hiring process and time entry and distributes employee timecards and paychecks
• Maintains lost and found items and campus key inventory; distributes and receives keys from faculty, staff, and administrators
• Handles vending machine service issues and refunds
• Orders and stocks supplies for office as necessary

Service Excellence

• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Supervision

Works under the general supervision of the assigned department leader

Performs Other Related Tasks as Required

Required Minimum Qualifications

• High School diploma or GED
• Three (3) years of working experience related to the Essential Performance Requirements

Preferred Qualifications

• At least six (6) months working experience with a Higher Education ERP system
• At least six (6) months working experience of customer service experience