"Specialist II, Student Services"

PURPOSE AND SCOPE:

The Specialist II Admissions and Records assists students with completing steps of the admissions process so that students are able to register for classes. Each step plays a critical role in ensuring that students are "college ready" and are set up to be successful. They maintain student record, documents and files and are subject matter experts regarding admission and records.

ESSENTIAL JOB FUNCTIONS:

1. Provides a high level of admissions related information and assistance to potential, new, and returning students via in person, email, phone, Webex and LiveChat
2. Provide and process admissions related documents for enrollment and record management
3. Research and process various records including student change forms (name, social security and residency), VOE's, PLA's
4. Receive transcripts and other student record documents and enter data into iStar and OnBase
5. Responsible for running and correcting queries related to State Reporting
6. Assist and solve issues relating to new, returning and continuing applicants, holds on accounts and assist with new student and discontinued student applications process
7. Refers students to appropriate department to assist with questions that are beyond this position's scope of responsibility
8. Assist with graduation ceremony and coordinating pre-ceremony events
9. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong attention to detail
• Working knowledge of Microsoft Office Suite
• Ability to work on multiple projects
• Strong written, verbal, and interpersonal communication skills
• Commitment to quality service to students

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

High school diploma or GED and at least 1 year of experience, or an equivalent combination of education and experience

PREFERRED QUALIFICATIONS:

Associate degree or higher

Salary

Hiring salary range is $31,200 to $35,880