Commitment to Mission
This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.
Cultural Beliefs
- One LSC
- Student Focused
- Own It
- Foster Belonging
- Cultivate Community
- Choose Learning
Campus Marketing Statement
Lone Star College-North Harris
Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For® institution by the Chronicle of Higher Education.
Location address is 2700 W.W. Thorne Drive, Houston, TX 77073.
Job Description
PURPOSE AND SCOPE:
Under general supervision, the Specialist III, Honors and International Education performs advanced and standard administrative duties. Generally reports to a Manager-level position and provides specialized daily operations management for the HIE campus office (Honors and/or Global Scholars).
ESSENTIAL JOB FUNCTIONS:
- Serves as first contact in the HIE campus center for all students, as well as internal and external visitors; assists students by handling their requests and providing routine information
- Scans mail, arranges in priority order, and distributes to one or more managers
- Screens calls for managers and responds to routine questions; answers all inbound calls and trouble shoots HIE Center to resolve student inquiries regarding the admissions process, advising info, registration requirements, and business functions, as well as general inquires
- Performs accurate data entry using custom SharePoint database modules (application, roster, scholarship, budget, travel and conference), including adding/dropping new students in the system and correctly registering their classes and campus-level processing and tracking of program applications and scholarships; runs regular reports to ensure accuracy
- Schedules tentative appointments for approval by manager, makes routine travel arrangements; may schedule group meetings and assist with set-up; maintains campus events and SharePoint project calendars
- Collaborates with college staff and administrators to address and provide a wide variety of assistance to students to promote recruitment, admissions and enrollment
- Maintains HIE space, including requesting equipment repair, as well as stocking, organizing and maintaining supplies; Responsible for safety and maintenance of own equipment; may control or disburse petty cash or monitor expenses charged against department accounts
- Promotes communication, program awareness and opportunities that the division provides
- Assists with the preparation of events including catalogs/flyers, promotional items, job aides, maps, room notices, etc. and may attend events to assist and/or inform the students and the community of LSC programs
- Coordinates with other administrative, maintenance, or clerical employees in own department or throughout the college to accomplish such routine activities as ordering supplies, obtaining approvals, and collecting standard forms
- May collect data and perform basic mathematical calculations, including assisting with budget documents and records
- Contacts prospective students during peak registration and before each enrollment period starts to provide assistance with the enrollment process through phone calls or emails and includes registering students for classes
- Assists in scheduling and inputting classes and/or preparing instructor classroom and project materials
- With supervisor’s approval, responsible for supporting the System-wide HIE staff member working group for collaborative Professional Development, cross-functionality, and general coverage
- Responsible for other reasonable, related duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong oral and written communication skills
- Excellent customer service skills
- Strong attention to detail
- Proficiency with common office software (i.e. Outlook, Microsoft Word, Excel, PowerPoint). Ability to learn and use SharePoint.
- Ability to use and learn department database to enter, track, and maintain student and financial data, as well as budget modules. Some interpretation of information required.
- Ability to work on multiple projects
- Ability to multi-task and prioritize work assignments
- Ability to maintain confidentiality
REQUIRED QUALIFICATIONS:
High School Diploma or GED and at least 3 years of experience, or an equivalent combination of education and experience
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