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Benefits of Being a Lindenwood Employee:
Benefits of Being a Lindenwood Employee:
- Upon hire, employer-paid tuition benefits for bachelor’s (employee, spouse, and dependent) and master’s degree programs (employee and spouse only).
Job Title: Specialist, Transfer Credit and Systems
Division: Academic Affairs
Evaluation Group: Staff
FLSA Status: Non-Exempt
Reports To: Registrar
Positions Supervised: N/A
Job Summary
The Specialist, Transfer Credit is responsible for leading the university’s transfer and articulation processes and is the lead contact for evaluating and posting transfer credit including college transfer credit, standardized tests, military credit, and AP and IB exams. The position oversees the OneOrigin Sia transfer AI and manages the College Course TES database.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Job Responsibilities and Execution
- Maintains familiarity with Family Educational Rights and Privacy Act (FERPA) regulations and privacy laws governing higher education
- Serves as primary expert for all issues and questions related to the interpretation and application of transfer credit evaluation policies and procedures
- Manages processes related to the creation, coordination, implementation, and maintenance of all aspects relevant to the evaluation of transfer credit
- Collaborates with enrollment counselors, college departments, advisors, and academic services in determining the ability of credits to transfer to meet general education and program requirements
- Collects and maintains data related to volume, efficiency, and productivity
- Collaborates with relevant stakeholders to implement best practices related to transfer and articulation
- Completes unofficial and official transcript evaluations
- Assists returning students with assessing how previous credits will apply to the current academic programs
- Independently resolves student issues and complaints
- Maintains the university’s transfer database within Anthology Student and College Source TES
- Manages the university’s transfer AI system and coordinates with the IT Enterprise team on essential updates and integrations
- Oversees all aspects of the transfer equivalency process and holds academic college partners accountable for completing timely credit evaluations
- Coordinates with Athletics to integrate incoming athlete evaluations with the master transfer data base
- Trains advisors, Academic Services staff, faculty, and administrators on the use of transfer systems and transfer evaluation processes
- Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
- Models, supports, and holds others accountable to the University’s values
- Works events for Honors Convocation and Commencement ceremonies (if applicable)
- Interacts with students, faculty, staff, coaches, and alumni in a professional manner
- Provides excellent customer service via email and phone, answering questions regarding Academic Services procedures
- Answers questions via telephone or email, or by assisting walk-ins (if applicable)
- Resolves issues within an efficient timeframe
Required Qualifications – An equivalent combination of education, training, and experience will be considered. Additional requirements may be designated by position.
- Bachelor’s degree;
- Familiarity with FERPA regulations and privacy laws governing higher education
- Minimum of 1 year experience within the field of higher education required
- Demonstrated ability to work effectively with individuals from diverse communities and cultures
- Ability to maintain strict confidentiality
- Strong written, verbal, and interpersonal communication skills
- Highly organized and detail oriented
- Ability to use good judgment and think critically
- Working knowledge of Microsoft Office Suite
- General office setting
- Non-Standard Flex
- Ability to work effectively at a computer for up to eight hours daily
- Ability to sit for extended periods of time
- Regular attendance is a necessary and essential function
- Some physical work required while setting up for commencement ceremonies
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal, state, and local laws and provides equal employment opportunities and access to educational programs without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.