"Sr Community Outreach Counselor (Campus Title Student Wellness & Case Management Coordinator) - Mount Wachusett Community College"

General Statement of Duties:

The Student Wellness & Case Management Coordinator provides goal-oriented, strengths-based support to students experiencing academic, behavioral health, and basic needs challenges. This role serves as a key member of MWCC's CARE (Community Assistance and Risk Evaluation) Team, helping coordinate follow-up, track student progress, and ensure that at-risk students are meaningfully connected to supports both on campus and in the community.

The Coordinator complements the work of Counseling & Wellness by offering non-clinical case management, wellness outreach, and resource navigation. This includes helping students understand college processes, advocating when appropriate, and developing individualized action plans that promote persistence, safety, and holistic well-being.

Responsibilities:

CARE Team Support

• Serve as a primary point of coordination for students referred to the CARE Team due to behavioral, academic, or wellness concerns.
• Provide timely follow-up with students, gather relevant information, and communicate updates to CARE Team members.
• Track referral status, interventions, outcomes, and ongoing concerns using approved systems.
• Participate in CARE meetings, contributing observations and recommendations aligned with best practices in student support and risk evaluation.

Case Management & Student Support

• Offer non-clinical, short-term case management, including assessment, goal-setting, crisis-adjacent support, and resource coordination.
• Help students navigate college policies, academic procedures, and barriers affecting education (i.e absences, withdrawals, accommodations).
• Coordinate referrals to internal and external services such as food access, housing support, transportation resources, legal advocacy, medical care, disability services, and behavioral health providers.
• Provide warm hand-offs to community services including CSO, CHL, YWCA, recovery resources, and other partners.
• Maintain detailed, timely documentation of all interactions, referrals, and case progress.
• Support Counseling & Wellness outreach initiatives, including mental health awareness campaigns, resource fairs, and prevention programming.
• Assist in implementing workshops related to stress management, coping skills, self-care, and help-seeking behaviors.
• Help maintain the visibility and accessibility of wellness resources
• Work with students presenting with concerns such as:
• Academic Concerns (attendance issues, falling behind, missing work)
• Basic Needs & Financial Concerns (food insecurity, housing, transportation)
• Distressed Behavior (emotional dysregulation, overwhelm, worry)
• Disruptive Behavior (interfering with class or community operations)
• Dangerous Behavior (non-emergency concerns impacting safety)
• General Concerns (visible shifts in behavior, appearance, or functioning)
• Missing Students (sudden disengagement or disappearances from class)

Collaboration & Professionalism

• Work closely with the Senior Mental Health Counselor for supervision, guidance, and case review. Collaborate with the Wellness Outreach Coordinator on programs and events.
• Maintain strict adherence to FERPA, privacy expectations, and ethical standards.
• Build strong working relationships with faculty, advisors, Campus Police, Basic Needs services, and external community agencies.

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Job Requirements:

Minimum Qualifications:

• Master's degree in Counseling, Education, Rehabilitation, Vocational Assessment, or closely related field;
• Two (2) years experience and/or training that includes career counseling, academic advising, project administration, or grant coordination; or
• An equivalent combination of education, training, and experience.

Desired Qualifications:

• Experience in higher education, case management, care coordination, or student support roles.
• Experience with trauma-informed approaches and behavioral health systems.
• Familiarity with community resources related to housing, food access, financial aid, crisis services, and healthcare navigation.
• Experience working with individuals experiencing behavioral health, academic, or social-emotional challenges.
• Demonstrated ability to work with diverse populations through an equity-centered lens.
• Strong communication, problem-solving, and organizational skills.

Equivalency Statement

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Additional Information:

Campus Title: Student Wellness & Case Management Coordinator
Salary: $36.55-$47.95 per hour based on Interval
Employee Status: Part Time Professional Staff Member Grant Funded- Grant end date 1/1/28
Benefits: No
Hours per Week: 18
Number of Weeks: 52