Sr Counselor, Central Stu Svcs

Eastern Kentucky University

Title: Sr Counselor, Central Stu Svcs

Position Type: Fulltime Staff

Search Type: External - minimum 7 days

Department: 30R003 - StudentSuccess,Outreach&Opportunity

Division: 5R0000 - Student Success,Opportunity&Engage

Position Location: Richmond Campus

Driver Classification: Driver

FLSA: Exempt

Schedule Type: Full Time (37.5 hrs per week or more)

Hours Per Week:

Additional Schedule Details:

Posted Salary Grade: Exempt - 44

Retirement: KTRS

Contact Person: Derek Goode

Job Summary/Basic Functions

The Senior Counselor will join Big E Central (EKU's One-Stop Shop) servicing both undergraduate and graduate students with Financial Aid, Student Accounting, Registration, and other student related needs. The position will actively serve students and their families through chat, phone, and in-person interactions. The incumbent will collaborate with stakeholders and support and utilize software. In addition, this position will assist in developing and implementing specific policies, programs, and services to ensure student requirements and needs are properly communicated and accurately addressed in collaboration with the Financial Aid, Student Accounting, and Registrar offices.

Minimum Qualifications

Education: Bachelor's degree required.

Experience: One year of work experience required. Customer service experience in higher education or office setting preferred.

Licensure & Certifications:

Preferred Qualifications:

Job Duties:

• 70% - Advise and counsel prospective and current students and families on Financial Aid, Student Accounting, and Registrar-related information and services, policy and processes, and unique circumstances.

• 15% - Assess and interpret Financial Aid, Student Accounting, and Registrar policies and procedures to the successful implementation and administration of collaborative student essential services.

• 10% - Collaborate with university stakeholders for programming, visits, and events; demonstrate exceptional professionalism, as well as excellence in customer service, collaboration, cross-training and performance.

• 5% - Supports the office functions by completing all other duties and special projects as assigned.

Sponsorship: This position is not eligible for visa sponsorship.

Funding Source: Institutional

Open Until Filled: Yes

Special Instructions:

EEO Statement

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity, disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check Statement

Offers of employment are contingent upon a satisfactory background check.

To apply, please visit: https://careers.eku.edu/jobs/864ae3c4-62d6-4b56-92b3-5e739d966fe2