Sr. Field Service Representative

The Sr. Field Service Representative serves as a senior technical resource in the field and may provide guidance and direction to other field service personnel. The role requires strong customer service skills, attention to detail, and the ability to effectively communicate technical findings, recommended repairs, and service activities to customers and internal stakeholders.

Responsibilities

·       Perform advanced maintenance, troubleshooting, repair, installation, commissioning, and overhaul activities of reciprocating & Centrifugal compressors and associated equipment.

·       Diagnose complex mechanical and equipment performance issues and recommend appropriate corrective actions.

·       Perform compressor inspections, measurements, alignments, adjustments, and component replacements in accordance with applicable specifications and procedures.

·       Read and interpret technical drawings, equipment manuals, blueprints, service procedures, specifications, and work instructions.

·       Utilize precision measurement tools and specialized equipment to inspect components and verify tolerances and operating conditions.

·       Inspect equipment and components for wear, damage, or nonconformance and accurately document findings.

·       Provide technical guidance and field support to Field Service Representatives and other service personnel as needed.

·       Serve as a senior technical resource during complex field service assignments and major equipment overhauls.

·       Coordinate field activities with customers, supervisors, project personnel, and other departments to support the successful completion of service assignments.

·       Communicate equipment conditions, technical findings, repair recommendations, and job status to customers and management in a professional and timely manner.

·       Complete service reports, inspection reports, timesheets, expense reports, and other required documentation accurately and within established timelines.

·       Maintain company tools, equipment, vehicles, and other assigned assets in proper working condition.

·       Follow all company, customer, and site-specific safety policies, procedures, rules, and regulations.

·       Identify potential safety hazards and take appropriate action to maintain a safe working environment.

·       Maintain a professional presence while representing the company at customer facilities.

·       Work independently with limited supervision and exercise sound technical judgment in field environments.

·       Travel to customer locations and remain on assignment as required to meet operational and customer needs.

·       Work extended hours, overtime, weekends, holidays, and on-call assignments as business needs require.

·       Perform other duties and responsibilities as assigned.

HSE Essential Functions

·       Perform all work in accordance with company and customer Health, Safety, and Environmental (HSE) policies and procedures.

·       Participate in job safety analyses, pre-job planning, toolbox meetings, and other required safety activities.

·       Properly use required personal protective equipment (PPE) and respiratory protection.

·       Immediately report unsafe conditions, incidents, injuries, near misses, and environmental concerns in accordance with established procedures.

·       Maintain a safe, organized, and clean work environment at customer and company facilities.

Education/ Experience / Languages:

• High School Diploma or General Education Diploma (GED) required.

• Vocational, technical school certification, or Associate Degree in a mechanical or related technical discipline preferred.

• Minimum of 7-10 years of progressively responsible field service, compressor maintenance, compressor overhaul, large diesel engine repair, or heavy mechanical experience preferred.

• Advanced mechanical knowledge of reciprocating compressors, associated components, and related equipment.

• Demonstrated ability to independently troubleshoot, diagnose, repair, and overhaul complex mechanical equipment.

• Experience using precision measurement instruments, specialty tools, and mechanical diagnostic equipment.

• Ability to read and interpret technical drawings, equipment manuals, specifications, and service documentation.

• Strong verbal and written communication skills.

• Ability to communicate professionally and effectively with customers, coworkers, and management.

• Must be able to read, write, speak, and understand English sufficiently to perform the essential responsibilities of the position safely and effectively.

• Valid driver's license and ability to meet applicable company driving requirements.

• Must be able to provide required personal hand tools as directed by Operations Management.

Special Requirements:

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Ability to perform the physical labor necessary.

• Works overtime as needed. 10–12-hour days are typical.

• Frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 100 pounds with the use of proper lifting techniques and procedures.

• Stand, walk, climb, perform overhead work with fall protection, use hands to feel, handle or operate objects, tools or controls and reach with hands and arms, sit, talk and hear.

• At least 20/40 binocular vision arrested, as well as close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Ability to kneel, balance, push, pull, drive, stoop, climb, and crouch.

• Perform duties while using respiratory protection such as: SCBA (self-contained breathing apparatus) in potentially hazardous environments.

• APR (air purifying respirator) outfitted with cartridge filters used while painting

• Particle masks used while buffing and/or grinding

Key Performance Indicators (KPI’s):

·       Quality of master data

·       Individual goals to be determined during Goal Setting Process