- Coach, develop, and mentor the Lead HR Generalist, HR Generalist, and future HR Coordinator.
- Establish HR service standards, response expectations, and operational priorities.
- Build scalable workflows, improve service delivery, and reduce administrative inefficiencies.
- Provide leadership, accountability, and direction across HR operations.
- Serve as the primary escalation point for employee relations concerns.
- Conduct workplace investigations involving policy violations, misconduct concerns, workplace conflict, and employee complaints.
- Coach managers on performance management, corrective action, documentation, accountability, and difficult conversations.
- Ensure consistent and fair application of HR policies and practices across the organization.
- Ensure HR practices comply with federal, state, and local employment laws.
- Oversee policy administration, policy interpretation, and policy implementation.
- Manage HR audits, compliance initiatives, and documentation requirements.
- Identify and mitigate HR-related risks.
- Oversee employee benefits administration and employee support programs.
- Manage leave administration, accommodations, and return-to-work processes.
- Provide oversight of payroll administration and employee data management.
- Ensure employee records and HR systems remain accurate and current.
- Partner with the Lead HR Generalist to improve HR systems, workflow governance, reporting, and service delivery processes.
- Leverage data and trends to identify opportunities for operational improvement.
- Ensure HR service requests are routed, tracked, and resolved effectively.
- Support development of scalable policies, SOPs, and process documentation.
- Support workforce planning, performance management, talent review, succession planning, and internal mobility efforts.
- Partner with Recruiting on onboarding transitions and workforce growth initiatives.
- Partner with Training on employee development and workforce readiness programs.
- Support a culture of professionalism, accountability, development, and operational excellence.
- Serve as the primary relationship owner for Insperity and future HR vendors.
- Manage vendor performance, service delivery expectations, and escalations.
- Partner with Finance and leadership on vendor effectiveness, renewals, and long-term HR infrastructure planning.
- Ensure external partners support the organization's growth and operational objectives.
- Bachelor's degree in Human Resources, Business Administration, Organizational Leadership, or related field, or equivalent experience.
- 7+ years of progressive Human Resources experience.
- 3+ years of HR leadership or team management experience.
- Strong employee relations and workplace investigation experience.
- Strong understanding of California employment law and HR compliance practices.
- Experience across benefits, leave administration, compliance, employee lifecycle management, and manager support.
- Experience coaching leaders through employee relations and performance matters.
- Strong judgment, discretion, communication, and problem-solving skills.
- Ability to operate effectively in a fast-paced, high-growth environment.
- Manufacturing, industrial, construction, or electrical industry experience.
- Experience transitioning an organization from a PEO-supported model to a more mature internal HR structure.
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
- High-growth company experience.
- Experience improving HR systems, processes, and operational workflows.
- Experience with HRIS, ticketing systems, benefits administration, payroll systems, and employee service delivery models.
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