Job Summary

Information Technology Management

The Senior IT Manager is a proactive and strategic leader responsible for overseeing IT operations, projects, client relationships, and team performance in a dynamic academic environment. This senior-level role requires a highly organized individual with strong technical expertise in systems administration, network concepts, and enterprise IT solutions. In addition to direct team leadership, this position plays a key role in aligning and coordinating efforts across other IT managers and senior systems engineering staff to ensure consistency, standardization, and strategic execution across the organization.

The Senior IT Manager is instrumental in mentoring staff, driving operational excellence, and ensuring alignment with institutional goals, security standards, and service expectations. This role oversees end-to-end IT service delivery, including staffing, purchasing, inventory management, compliance initiatives, and process standardization, while serving as a trusted partner to university leadership and departmental stakeholders.

This is an ON-SITE position.

About UIT

University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

Responsibilities

• Design, develop, and implement IT systems, policies, and operational goals that support both organizational and departmental needs.
• Provide senior-level leadership and coordination across IT managers and senior systems engineering staff, ensuring alignment of priorities, standards, and service delivery models.
• Lead, mentor, and develop IT staff by providing coaching, training, and professional growth opportunities; establish clear performance expectations and conduct regular evaluations.
• Oversee staffing functions including workforce planning, recruitment, hiring, onboarding, and HR-related processes in alignment with university policies.
• Act as a primary liaison between IT and client departments, building strong relationships, understanding business needs, and ensuring high levels of customer satisfaction.
• Plan, coordinate, and manage IT projects from initiation through completion, while also serving in a hands-on technical role (systems administration) as needed.
• Ensure adherence to IT best practices, ITIL processes, and standardized workflows to improve service delivery, consistency, and operational efficiency.
• Manage and maintain asset lifecycle processes, including purchasing, inventory control, auditing, and equipment tracking for all supported departments.
• Oversee procurement activities, including vendor coordination, equipment ordering, and contract management for departmental IT services and support agreements.
• Ensure compliance with institutional security initiatives, policies, and regulatory requirements; track and report on compliance metrics and remediation efforts.
• Manage and support Mobile Device Management (MDM) and endpoint management solutions to ensure secure, standardized device configurations.
• Develop and maintain clear technical documentation, knowledge base articles, and process guides to support staff and promote consistency.
• Collaborate with leadership to align IT services with strategic priorities, financial planning, and long-term operational goals.
• Support and model a culture of accountability, organization, and thoroughness, ensuring accuracy and consistency across all team functions.
• Participate in an on-call rotation and remain available outside standard business hours to support critical client and operational needs.
• Travel on and off campus as required using a personal vehicle.
• Perform other duties as assigned.

Job Code: M34624 Grade: M22

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Senior Manager, Information Technology Management: Requires a bachelor's (or equivalency) + 8 years or a master's (or equivalency) + 6 years of directly related work experience.

Preferences

• 15 years of computer support related experience.
• ITIL Foundations Certification.
• A+ MCSE, or other applicable certifications.
• Microsoft Windows and Mac OS troubleshooting.
• Automated Device Management experience.
• JAMF 200 level training.
• Atrium, CCure and RS2 experience.