"Sr Patient Services Specialist"

Extended Job Title

Sr Patient Services Specialist

Position Description

This position is responsible for ensuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash.

Requisition ID

42184BR

Travel Required

None

Pay Grade Maximum

Salary commensurate with education, experience and/or skills.

Major/Essential Functions

• Receive all incoming calls and faxes for the clinic. Takes information from incoming calls and faxes and handles or distributes it accordingly.
• Assist patients with forms and scans appropriate forms and information in EMR.
• Check patients out of the clinic, including copays and scheduling follow-up appointments.
• Prepare and organize daily deposits according to the clinic's designated policy and procedures.
• Document collected funds correctly according to policy and procedure; responsible for cash bags.
• Correspond with patients who have missed appointments.
• Obtain referrals for all plans that require a referral. Ensuring the patient's medical record number, provider and date of service are documented on the referral form.
• Contact patients regarding changed or bumped appointments and make appropriate changes in IDX.
• Obtain/update patient photo in EHR system.
• Obtain insurance authorizations and eligibility for essential personnel designation.
• Responsible for scheduling or rescheduling all patient appointments for the clinic and working the appointment reminder and wait list to ensure patients' appointments are scheduled as prescribed.
• Receives patients, verifies and updates demographics and insurance; Obtain current consents.

Grant Funded?

No

Pay Grade Minimum

Salary commensurate with education, experience and/or skills.

Pay Basis

Hourly

Work Location

Lubbock

Preferred Qualifications

• Experience working in a medical clinic/office.
• Experience working with health care software.

Department

Otolaryngology Lbk

Required Attachments

Resume / CV

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Shift

Day

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Required Qualifications

High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.

Does this position work in a research laboratory?

No

Navy Enlisted Classification Code

YN, HM

Air Force Specialty Code

3A1X1, 4A0X1

Marine Military Occupational Specialty Code

0111

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.