"Sr. Patient Services Specialist"

Extended Job Title

Sr. Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth flow of operations at the Montgomery County Jail in Conroe, TX. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to a supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners.

Major/Essential Functions

• Maintain patient medical records in the electronic health record and/or paper charts in accordance with health facility standards and policies; includes scanning medical information into the electronic health record as appropriate.
• Ensure the confidentiality of all medical records information and complete forms for release of information according to university policies and standards.
• Refer any questionable requests to release patient health information to the Senior Director of the health facility or their designee.
• Perform clerical, administrative, and technical duties such as preparing reports and correspondence, answering telephones, relaying messages, transferring calls, and filing loose documentation generated from inside and outside of the health facility.
• Schedule patients for health services appointments using university information systems and protocols, including medical appointments, nurse visits, mental health appointments, specialty care appointments, and any other patient health encounters according to policies and standards.
• Coordinate with contracted providers and offsite care locations for appropriate referrals and coordination of care for patients needing services by providers outside of the organization.
• Participate and support activities for access-to-care and health quality standards according to the health facility’s standards and policies.
• Assist with clinical workflows as appropriate for credentials and assigned by the Senior Director or other health facility leadership.
• Work within expected timelines, accuracy, and appropriateness of work based on university policies and standards, and expectations of the Senior Director.
• Perform other duties as assigned.

Requisition ID

41843BR

Travel Required

Up to 25%

Pay Grade Maximum

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.

Grant Funded?

No

Pay Grade Minimum

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.

Pay Basis

Hourly

Work Location

Conroe

Preferred Qualifications

Previous experience in/with: Healthcare, Correctional health, Healthcare information technology, Patient care standards

Department

Office of Strategic Initiatives

Job Type

Full Time

Shift

Day

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Required Qualifications

High school diploma or equivalent. Three (3) years customer service, office or related experience required, with two (2) of those years in a healthcare setting preferred. Additional education may substitute for the experience requirement.

Navy Enlisted Classification Code

AZ, LS, MC, PS, RP, YN

Army Military Occupational Specialty Code

15P, 36B, 42A, 56M, 68J, 88H, 88N, 89A, 89B, 92A, 92Y

Air Force Specialty Code

3A1X1, 8A200

Marine Military Occupational Specialty Code

0111, 3372, 6046