"Sr Patient Services Specialist"

Extended Job Title

Sr Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities.

Major/Essential Functions

• Patient Registration: Assist with patient check-in/check-out processes, collect necessary documentation, and ensure accurate data entry of patient information into electronic medical records (EMR) systems.
• Appointment Scheduling: Coordinate and schedule patient appointments, follow-up visits, and referral services. Ensure proper communication of appointment details with patients.
• Insurance Verification: Verify patient insurance coverage and benefits prior to appointments, and obtain pre-authorizations when necessary.
• Data Security and Compliance: ensure that patient data is securely stored and protected from unauthorized access, loss, or corruption. Also ensure compliance with TTUHSC and other relevant regulations and ethical guidelines governing data management and privacy.
• Medical Records Management: Assist with the management of patient records, including the organization, scanning, and filing of documents. Ensure compliance with clinic policies and HIPAA standards.
• Compliance: Ensure that all clinic business office activities adhere to relevant healthcare regulations, including patient privacy and confidentiality policies.
• Billing and Payments: Process patient payments, manage billing inquiries, and assist in reconciling patient accounts. Work with insurance providers and handle claims submissions and follow-ups.
• Administrative Support: Assist clinical staff with various administrative tasks, such as preparing reports, handling mail, and maintaining office supplies and other duties and responsibilities as needed to accomplish the goals and mission of the institute.
• Customer Service: Answer incoming phone calls and assist patients with inquiries regarding appointments, billing, and other general questions. Provide courteous and professional service to all patients and visitors.
• Assisting with research tasks/duties as needed.
• Ocassional training and oversight of students/volunteers/part time staff.
• Perform other duties as assigned in order to accomplish the mission/goals of the GIA.

Required Qualifications

High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.

Preferred Qualifications

• Prior experience in a healthcare or medical office setting, particularly in patient billing, collections, or administrative support.

Department

Garrison Institute on Aging

Job Type

Full Time

Pay Basis

Hourly

Schedule Details

M-F 8 am to 5 pm; some occasional work outside these hours

Work Location

Lubbock

Travel Required

Up to 25%

Pay Grade Minimum

15

Pay Grade Maximum

33.75

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan.

Grant Funded?

No

Shift

Day

Occasional Duties

Additional administrative duties/responsibilities/duties as assigned to accomplish the mission/goals/business needs of the GIA or in the absence of the Director as needed.

EEO Statement

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.

Requisition ID

43028BR