"Sr Patient Services Specialist"

Extended Job Title

Sr Patient Services Specialist

Position Description

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities.

Requisition ID

43319BR

Travel Required

None

Major/Essential Functions

• Maintain a professional customer service atmosphere for patients, physicians, and staff.
• Receive all incoming calls and faxes for the clinic. Takes information from incoming calls and faxes and handles or distributes it accordingly.
• Responsible for scheduling or rescheduling all patient appointments for the clinic. Working on the appointment reminder and wait list to ensure patients' appointments are scheduled as prescribed.
• Receive patients, verify and update demographics and insurance. Obtain current consents. Assist patients with forms. Scan appropriate forms and information in EMR.
• Check patients out of the clinic, including copays and scheduling follow-up appointments.
• Prepare and organize daily deposits according to the clinic's designated policy and procedures.
• Document collected funds correctly according to policy and procedure. Responsible for cash bags.
• Correspond with patients who have missed appointments.
• Obtain referrals for all plans that require a referral. Ensuring the patient's medical record number, provider and date of service are documented on the referral form.
• Contact patients regarding changed or bumped appointments and make appropriate changes in IDX.
• Obtain/update patient photo in EHR system.
• Is proactive and responsive to any other duties as assigned by the supervisor.
• Professional development promotes, assesses and evaluates the computer, educational needs and requirements specific to your job description.
• Obtain insurance authorizations and eligibility for essential personnel designation.

Pay Grade Minimum

$15.00

Pay Grade Maximum

$33.75

Pay Basis

Hourly

Work Location

Lubbock

Preferred Qualifications

• Minimum 3–5 years in patient services, healthcare administration, or clinic operations, with proven ability to manage complex patient cases and coordinate across multidisciplinary teams.
• Typing ability with efficiency and high accuracy.
• Skilled in data entry and electronic medical record (EMR/EHR) systems such as Cerner and Epic.

Department

Otolaryngology Lbk

Required Attachments

Resume / CV

Job Type

Full Time

Shift

Day

Required Qualifications

High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those years in a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.