Job Details

IT@JH EMMS is seeking a Sr. Systems Administrator-SCCM who will play a key role in the ongoing administration of Windows desktop using Microsoft Systems Center Configuration Manager) and troubleshooting for Enterprise Desktop Engineering in support of the organization. The candidate will require advanced knowledge of Windows desktop operating systems and client troubleshooting. In this role, the candidate will support the Enterprise Desktop Engineering customer base ” encompassing CTS, Radiology, and IT@JH ” across a fleet of approximately 60,000 computers and users. They will act as an escalation point for LAN Administration and desktop support teams that require assistance with Enterprise Client Image (ECI) PC imaging issues and Epic Health IT and enterprise application software installation, testing and troubleshooting. Prior to any Epic and other enterprise software deployments occurring, they will conduct thorough testing to verify that applications install correctly and function without issue. The candidate will be a collaborative team player while also demonstrating the ability to work independently. Day-to-day support tasks are driven by incoming email requests from desktop support staff, and the candidate will be expected to take initiative in researching emerging issues, conducting testing, and resolving complex technical problems with minimal supervision.

Specific Duties & Responsibilities

• The responsibilities listed below are typical examples of the work performed by this position.
• Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Systems Analysis/Design (Environment/Platform)

• Design business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issue related to those processes. Provide written documentation and diagrams of findings to share with the client and other IT colleagues.
• Design solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product.
• Recommend infrastructure applications that reside between end user applications and hardware operating systems by working with vendors, customers, and other sources (i.e., open source or Internet2 initiatives) to provide configurable tools to the customers.

Install and Configure

• Install and configure server hardware and operating systems by following technical documentation to provide a working product.
• Evaluate, implement, and manage appropriate software and hardware solutions by using best practices for the environment to ensure system integrity.
• Install and configure infrastructure applications by following product installation and configuration directions and industry best practices to deliver a solution to the customers.
• Implement a schedule of system backups and archive operations by using best practices for the environment to ensure data/media recoverability.

Maintain and Troubleshoot

• Provide server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment.
• Monitor and tune the system by following documentation and procedures to achieve optimum performance levels.
• Develop scripts and solutions by using departmental standards to automate systems management.
• Perform system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment.
• Audit and maintain user access and authorization by following access and authorization documentation to provide for system security.
• Generate and maintain periodic and ongoing system specific reports by using appropriate tools to assess system performance, integrity and capacity in order to deliver a stable environment to the users.
• Follow and maintain IT security awareness and best practices by understanding security principles as they pertain to environments supported in order to deliver secure solutions to customers.
• Utilize system management and monitoring tools and incident tracking systems by following documentation and standards to detect incidents, take corrective actions, and determine root cause.
• Monitor changes and resolve any incidents by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.

Project Collaboration and Lifecycle Participation

• Implement changes while adhering to the change management policies and procedures in order to deliver a successful solution to the customer. Communicate to all parties the nature, significance, and risk factors.
• Evaluate vendor proposals by reviewing requirements for the product to select the most appropriate vendor.
• Assist vendors, consultants, and inside Enterprise groups in developing applications by meeting with the team on a regular basis to deliver quality products to customers.
• Participate in scheduled project team meetings by attending all meeting to provide input to the project team.
• Create and maintain documentation by writing audience-appropriate materials to serve as technical and/or end user reference.
• Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handled in a meaningful way. Contribute and make recommendations to the development of test scenarios.
• Other duties as assigned.

Minimum Qualifications

• Bachelor's Degree.
• Three years of related experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• At least 1-2 years' experience or familiarity with Microsoft Windows desktop systems management tools and endpoint client troubleshooting.
• Advanced knowledge with Microsoft Systems Center Configuration Manger (SCCM). Other Windows desktop administrations tools such as LAN Desk or Quest KACE are a plus.
• At least 1-2 years of end user support experience with Windows OS.
• One to two years of experience of using Active Directory Users and Computers tools and managing Active Directory Group Policy Management.
• Knowledge of creating, linking, administering and maintaining a Group Policy Object using the Group Policy Management Console.
• Working knowledge of a scripting language such as Command-Line, VB, or PowerShell Scripting.