Advertising Summary: VCU Telecommunications Services is
seeking an experienced Senior Telecommunications Analyst to join
our team. This position provides advanced operational, technical,
and implementation support for enterprise voice, unified
communications, contact center, and related telecom services across
VCU and VCU Health System.
Unit: Technology Services
Department: Telecommunications Services
Department Summary: Virginia Commonwealth University (VCU) Technology Services is a central IT organization supporting the academic, research, and administrative missions of the university. Technology Services provides scalable, secure, and innovative technology solutions to all VCU units.
Duties & Responsibilities:
The Senior Telecommunications Analyst provides advanced operational, technical, and implementation support for enterprise telecommunications services for VCU and VCU Health. Serving as a senior technical resource, this position supports enterprise voice, unified communications, contact center, and telecommunications technologies while contributing to strategic initiatives, operational excellence, service modernization, and continuous process improvement efforts.
The Senior Telecommunications Analyst performs routine to highly complex analysis, planning, implementation, and troubleshooting activities to ensure telecommunications services align with the evolving operational, research, clinical, instructional, and business requirements of VCU and VCU Health. Working closely with Information Technology teams, clinical departments, academic units, vendors, and business stakeholders, the Senior Telecommunications Analyst evaluates communication needs, recommends and implements technology solutions, optimizes existing services, and supports the delivery of resilient, scalable, and customer focused communications capabilities across the enterprise.
This position may call for flexible hours based on business needs and includes participation in a 24x7 rotating on-call support schedule. This position supports occasional on-site meetings, customer engagements, scheduled system upgrades, maintenance activities, and may require attendance for professional development opportunities.
Minimum Qualifications
Unit: Technology Services
Department: Telecommunications Services
Department Summary: Virginia Commonwealth University (VCU) Technology Services is a central IT organization supporting the academic, research, and administrative missions of the university. Technology Services provides scalable, secure, and innovative technology solutions to all VCU units.
Duties & Responsibilities:
The Senior Telecommunications Analyst provides advanced operational, technical, and implementation support for enterprise telecommunications services for VCU and VCU Health. Serving as a senior technical resource, this position supports enterprise voice, unified communications, contact center, and telecommunications technologies while contributing to strategic initiatives, operational excellence, service modernization, and continuous process improvement efforts.
The Senior Telecommunications Analyst performs routine to highly complex analysis, planning, implementation, and troubleshooting activities to ensure telecommunications services align with the evolving operational, research, clinical, instructional, and business requirements of VCU and VCU Health. Working closely with Information Technology teams, clinical departments, academic units, vendors, and business stakeholders, the Senior Telecommunications Analyst evaluates communication needs, recommends and implements technology solutions, optimizes existing services, and supports the delivery of resilient, scalable, and customer focused communications capabilities across the enterprise.
This position may call for flexible hours based on business needs and includes participation in a 24x7 rotating on-call support schedule. This position supports occasional on-site meetings, customer engagements, scheduled system upgrades, maintenance activities, and may require attendance for professional development opportunities.
Minimum Qualifications
- Bachelor’s degree in telecommunications, information
technology, or a related field, or an equivalent combination of
education, training, and relevant experience.