Manager, Military and Veteran Benefits & Financial Wellness

This position serves as the organizational subject matter expert for Veterans Affairs
(VA) education benefits, military tuition assistance programs, military-affiliated student support, and student financial wellness. The
Manager develops and implements standardized policies, procedures, training programs, and compliance controls to ensure consistent service
delivery and regulatory compliance across all Medforth schools.
Working collaboratively with campus Financial Aid, Enrollment, and
Student Services teams, the Manager provides functional leadership and support to designated campus personnel responsible for military and
veteran student services. These campus representatives maintain a dotted-line reporting relationship to this position for guidance,
compliance oversight, professional development, and operational alignment.
The Manager plays a critical role in advancing student success
by enhancing financial wellness, improving military student outcomes, and ensuring the effective administration of military and veteran
educational benefits.

Essential Duties and Responsibilities

Military and Veteran Benefits
Leadership

• Serve as Medforth Global Education's primary subject matter expert for military and veteran education
  benefits programs.
• Develop and implement enterprise-wide strategies supporting military-affiliated student enrollment, retention,
  persistence, and graduation.
• Establish and maintain standardized processes for military and veteran benefits administration across
  all institutions.
• Monitor industry trends, regulatory changes, and best practices impacting military and veteran
  students.
• Collaborate with institutional leadership to enhance services and outcomes for military-affiliated students.

Veterans Affairs Benefits Administration and Compliance

• Oversee institutional compliance with all
  applicable federal, state, and Veterans Affairs regulations governing education benefits.
• Develop and maintain policies, procedures,
  and operational controls related to VA benefits administration.
• Provide guidance and support to campus School Certifying Officials
  and Financial Aid personnel.
• Monitor certification accuracy, timeliness, and compliance metrics across institutions.
• Lead
  institutional preparation for VA audits, compliance reviews, and regulatory inquiries.
• Coordinate corrective action plans and
  process improvements when necessary.
• Ensure consistent interpretation and application of regulations across all campuses.

Military Student Support Services

• Promote best practices for supporting veteran, active-duty
  military, National Guard, Reserve, military spouse, and dependent student populations.
• Serve as a resource to campus leadership and
  student-facing teams regarding military student needs and support strategies.
• Foster relationships with military education offices,
  veteran organizations, and external partners.
• Collaborate with Enrollment, Student Affairs, and Academic Affairs teams to improve
  military student engagement and success.

Financial Wellness Strategy and Programming

• Lead the development and implementation of Medforth's student financial wellness strategy.
• Design and oversee financial
  literacy programs focused on budgeting, debt management, credit education, student loan repayment, financial planning, and financial
  responsibility.
• Develop scalable resources, workshops, online content, and educational campaigns for students across all
  institutions.
• Evaluate program effectiveness and recommend enhancements based on participation and outcome data.
• Partner
  with institutional stakeholders to integrate financial wellness throughout the student lifecycle.

Training and
Professional Development

• Develop and deliver enterprise-wide training programs related to military and veteran
  benefits, compliance requirements, and financial wellness initiatives.
• Support onboarding and ongoing development of campus
  personnel responsible for military and veteran services.
• Facilitate regular training sessions, communities of practice, and
  knowledge-sharing opportunities.
• Collaborate with the Director of Enrollment and Financial Aid Operations & Training to ensure
  alignment with organizational training initiatives.

Data Analysis, Reporting, and Continuous
Improvement

• Monitor key performance indicators related to military student success, benefits administration,
  compliance, and financial wellness initiatives.
• Analyze trends and identify opportunities to improve operational effectiveness and
  student outcomes.
• Develop reports and recommendations for senior leadership.
• Support accreditation activities, institutional
  reporting requirements, and strategic planning initiatives.
• Lead continuous improvement efforts focused on operational efficiency,
  service quality, and regulatory compliance.

Qualifications

Required
Qualifications

• Bachelor's degree in Higher Education Administration, Business Administration, Finance, Public
  Administration, Student Affairs, or a related field.
• Minimum of five years of progressively responsible experience in financial aid,
  military and veteran services, higher education administration, compliance, or related areas.
• Demonstrated knowledge of Veterans
  Affairs education benefits programs, military tuition assistance programs, and federal financial aid regulations.
• Experience
  developing and delivering training programs.
• Strong project management, organizational, and analytical skills.
• Excellent
  communication, presentation, and relationship-management abilities.
• Ability to influence and lead through a matrixed, multi-campus
  organizational structure.

Preferred Qualifications

• Master's degree in Higher Education
  Administration, Business Administration, Public Administration, or related field.
• Experience serving as a School Certifying Official
  (SCO).
• Multi-campus higher education experience.
• Experience supporting military-affiliated student
  populations.
• Experience developing financial literacy or financial wellness programs.
• Knowledge of healthcare education
  environments, including nursing and allied health programs.

Core Competencies

• Regulatory
  Compliance and Risk Management
• Military and Veteran Benefits Administration
• Financial Wellness and Financial
  Literacy
• Strategic Planning and Program Development
• Training and Staff Development
• Relationship Management and
  Collaboration
• Data Analysis and Continuous Improvement
• Student-Centered Service Excellence
• Change Management and
  Operational Leadership

Key Performance Indicators

• VA compliance and audit
  outcomes
• Accuracy and timeliness of military and veteran benefits processing
• Military-affiliated student retention and
  completion rates
• Financial wellness program participation and effectiveness
• Staff training completion and competency
  outcomes
• Standardization of processes across institutions
• Student satisfaction and service quality
  measures
• Continuous improvement and operational efficiency metrics

The anticipated salary range for this position is
$70,000 to $75,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge,
skills, experience, location, and education of the successful candidate. This information is provided per local law.

We
Are

* Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning
goals in a safe, vibrant and welcoming environment.

* A Global Community: We are one team with an international outlook
welcoming the strength in our diversity and the value each of us brings to what we do.

* Accountable: We take responsibility
for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical
standards.

* Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and
taking time to always listen and show we care.

* Committed to Excellence: We take pride in our ongoing pursuit for continuous
improvement through creativity, rigor and best practices to produce meaningful outcomes.

About University Support Services,
LLC
University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international
medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to
support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse
high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its
student-facing as well as functional support teams.

USS is an equal opportunity employer. As such, it is company policy to fill
positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion,
ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the
Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona
fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.