Job Description

The primary purpose of this position is to support the successful delivery of employee learning, professional development, and compliance initiatives by providing administrative, operational, and customer service support to the Employee Learning & Development (ELD) team. This role helps ensure employees have access to meaningful development opportunities, supports the coordination of College-wide programs and events, maintains operational efficiency and data integrity, and contributes to a positive employee experience that supports institutional effectiveness and student success.

Employee Learning and Development Support

• Serve as a first point of contact for Employee Learning & Development and provide responsive support to employees and stakeholders.
• Assist with the planning, coordination, communication, and logistics of professional development programs, trainings, workshops, and College-wide events.
• Support employee professional development and travel funding processes by providing guidance related to policies, procedures, and required documentation.
• Coordinate with departments, vendors, and stakeholders to support the successful delivery of training and development activities.
• Maintain training-related systems, materials, calendars, websites, and administrative processes, including registration and tracking activities.
• Identify opportunities to improve operational efficiency and streamline departmental processes.

Customer Service and Administrative Operations

• Provide professional customer service and respond to departmental inquiries, requests for information, and operational needs.
• Utilize Workday and other systems to create reports, compile information, and support data integrity and reporting efforts.
• Coordinate scheduling, meetings, room reservations, and operational logistics for trainings, events, and departmental activities.
• Prepare and process forms, correspondence, work orders, and departmental communications as needed.
• Support day-to-day office operations, including departmental email, mail processing, and administrative coordination.

Budget and Financial Support

• Support departmental budgeting and financial operations, including accounts payable, invoice processing, expenditure tracking, and purchasing activities.
• Assist with annual budget preparation by reviewing expenditures, budget codes, and supporting budget entry processes.
• Monitor expenditures for accuracy and compliance with College financial procedures and provide recommendations regarding account status and expenses.
• Generate monthly account reports and maintain financial documentation to support departmental operations.

Special Projects and Departmental Support

• Assist the Program Director and Chief Human Resources Officer with Employee Services initiatives, departmental priorities, and special projects as needed.
• Support cross-functional efforts and perform related duties that contribute to departmental and institutional goals.

Records Management and Data Maintenance

• Maintain accurate electronic and physical records in accordance with departmental standards and record retention requirements.
• Support file maintenance, archival processes, data entry, and reporting to ensure accurate and accessible records.
• Assist with the organization and maintenance of departmental data and documentation.

Other Duties as Assigned