"Staff Software Engineer"

Staff Software Engineer

Company: Western Governors University

Job Location: Category: Software Engineer/Programmer Type: Full-Time

Job Type: Full time

Job Number: JR-023210

Location: Phoenix Office

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 411 Pay Range: $157,000.00 - $243,400.00

Job Description

Job Duties

• This role is located in Phoenix, AZ.
• Acts as an expert in multiple areas of software engineering.
• Maintains accountability for the quality of services in multiple areas and teams for the success of the assigned project for on-time, on-budget, and on-scope delivery.
• Contributes as a lead or consultant for their domain area or multiple teams. Is a 'go-to' person in at least one sub-discipline and competent and trusted in several other disciplines or application areas.
• Contributes formally and informally to the effectiveness of teams through formal and informal mentoring and direction during team meetings and problem-solving.
• Contributes and often identifies systemic issues to be solved and contributes to the resolution of the same.
• Actively ensures that engineering has the skill sets they need to be successful with current and future technologies.
• Acts as a planning consultant for Portfolio or Ed Tech as a whole when identifying technical risks and dependencies. Identifies problems far in advance, finds multiple solutions, and recommends the preferred solution to teams and to management.
• Speaks authoritatively and accurately with respect to questions related to their area of ownership or for the platform, as a whole.
• Actively improves operational excellence measured by the availability of the platform to students, faculty, and staff.
• Applies strategies and tools to plan and execute testing strategies to find the 'sweet spot' that maximizes quality while minimizing costs.
• Demonstrates the 'good enough' principle that balances quality and time to implement.
• Understands implications of functional and non-functional requirements on the system.
• Identifies deficiencies in requirements and works with product owners to provide alternatives.
• Performs other job-related duties as assigned.

Expert understanding of the processes associated with software development, including Planning, Measurement, Coding, Testing, Reuse, Tools, Abstraction, Algorithms, complexity, Security, and basic system understanding.

Ability to employ the tools and techniques related to an engineering discipline, such as database management, user interface development, inter-process communications, etc.

Ability to create designs that can be realized in code that achieve functional and non-functional requirements of the system. Appropriately uses design patterns, system decomposition, security, and fault tolerance. A demonstrated capability in one or more design methodologies, such as Object-oriented design, Function-oriented design, data-centered design, and the notations appropriate for each.

Ability to understand differences, strengths, and weaknesses of various Software Development Life Cycle models, and practical considerations of options

Understands implications of Software as a Service in the creation of software systems. Thinks of and designs for scale, reliability, and cost in a public cloud environment. Uses data and metrics to analyze Key Performance Indicators.

Ability to explain the basic value of a system and its subsystems to users and how the various subsystems interoperate to provide features. Able to act as a partner with Operations in solving platform problems at a system level. Knows what the system can and cannot do.

Ability to demonstrate a sense of urgency when looking for solutions to problems

Understands the general higher education landscape, particularly with online higher education, including competitive landscape, opportunities, and feature gaps.

Ability to identify innovative ideas or technologies that represent opportunities to advance the capabilities of the university education platform, our efficiencies in improving our platform, or both. Can leverage change management processes to drive adoption.

Ability to make the team stronger and more cohesive

Strong communication skills with the ability to engage others at the right level at the right time. Communicates effectively in group settings by knowing the audience, listening effectively, and being responsive.

Ability to identify, mitigate, or avoid risks and works closely with leads or managers to make sure that such risks and dependencies are understood, accounted for, and planned for through an appropriate strategy.

Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field
• 10 years of experience in Salesforce and software development; pioneering new approaches and technologies in Salesforce and Engineering.
• Proven Experience in Salesforce (multiple cloud offerings), associated tools, and third-party managed packages. Should have experience working on and with web-based applications and web services such as Java, REST, SQL, GIT, and other technologies, including experience integrating third-party products.
• Experience with AWS is preferred. At a minimum, experience with at least one cloud platform like AWS, GCP, Azure
• Experience with integration tools and cloud services like Mulesoft, Informatica is a must.
• Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education, and is at the discretion of the hiring manager.
• Technical experience in any of the following: GIT, SQL, Spring, Spring Boot, Java, Angular 2 or later, and AWS Services
• Experience with Salesforce development lifecycle techniques and Salesforce governor limits
• Experience with cloud-based telephony, CTI, SIP/VoIP phones and protocols, QoS, IVRs, and call recording

Preferred Qualifications:

• Master's Degree or PhD in Computer Science, Information Technology, or related field
• Experience in architecting, implementing, and managing enterprise-level contact center solutions
• Experience with distance education and distance learning students
• Technical Certifications