Summary

This individual will be responsible for serving in a coordination role for the Standardized Patient (SP) Program at the Midwestern University – Glendale campus. The position reports to the Standardized Patient Program Manager of the Clinical Skills and Simulation Center – Glendale.

Essential Duties and Responsibilities

• Assist in the recruitment, training, and orientation of Standardized Patients.
• Monitor SP performances. This includes all aspects of case portrayal, such as delivering details, affect, fidelity, and physical simulation.
• Observe videos of SPs for quality assurance purposes to ensure standardization and implement retraining or removal as needed.
• Oversee the SP database, attendance, and assist in the preparation and monitoring of inventory needed for clinical education activities involving Standardized Patients.
• Serve as backup for the administration and support of SP Payroll, including data entry and timely submission of documents.
• Communicate SP schedules and reminders via Outlook.
• Resolve and/or report SP or student issues to the SP Program Manager.
• Attend department meetings as requested.
• Communicate effectively and handle challenging or confidential matters with the utmost professionalism. Ability to work professionally with a varied number of faculty and standardized patient trainees.
• Other duties or projects as assigned by the SP Program Manager or Center Director

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to pay superb attention to detail and the ability to handle multiple responsibilities simultaneously.
• Proficiency in providing high-level customer service, providing flexible and responsible solutions to difficult situations.
• Ability to build and maintain rapport and collaborate effectively with standardized patients, administration, staff, and peers.
• Ability to work independently with limited supervision as well as part of a team
• Committed to maintaining confidentiality when necessary.
• Maintain a professional attitude and demeanor at all times.
• Ability to occasionally flex schedule to meet the needs of the department, which includes working late or coming in early.

Education and/or Experience

High School diploma or GED required. Completion of a Bachelor’s degree at an accredited college or university is highly desired. 5-7 years of coordination, office support, or teaching/training experience required. Knowledge of and experience working with standardized patients preferred. Experience working in a team and a customer service-oriented environment.

Computer Skills

Must demonstrate computer proficiency in database management and MS Office (Word, Excel, Outlook, PowerPoint, Publisher).