Job Summary

The Student Academic Success Specialist supports the enrollment, retention, and engagement of first- and second-year students through comprehensive academic advising and success coaching. This role manages a defined student caseload, providing proactive outreach, individualized support, and guidance on academic planning and university processes. The incumbent builds strong relationships to foster student success, persistence, and timely degree completion. Working under general supervision, the position contributes to institutional retention goals and enhances the overall student experience.

Key Responsibilities

• Provide holistic academic advising and success coaching to a cohort of first- and second-year students
• Develop and maintain ongoing relationships with students using a case management approach, including regular meetings and progress tracking
• Guide students in academic planning, goal setting, and understanding degree requirements and university policies
• Monitor student progress and implement timely interventions using early alert and student success systems
• Design and deliver programming to support student transition, academic skills development, and engagement
• Assist students in navigating university processes, including petitions, schedule changes, and academic standing concerns
• Implement targeted communication plans aligned with academic deadlines, resources, and student needs
• Collaborate with campus partners to connect students with appropriate services and resources
• Participate in orientation and campus-wide initiatives that support student success and reduce equity gaps

Required Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field.
• Two years of professional experience in one of the student services program areas or in a related field.
• A master’s degree in a job-related field may be substituted for one year of professional experience