Student Account Coordinator

The Student Account Coordinator reports directly to the Bursar and is primarily responsible for assisting students and their families with billing questions and providing information to meet their financial obligation of monies owed. This position also adds all fees to student accounts from departments across campus. Ensures CashNet and all processes are conducted properly as well as all E-store operations. The Student Account Coordinator must maintain confidential files and information.

Salary/Rate: $18.00-$20.00 per hour; 35 hours per week

Essential Functions:

• Holds a fiduciary responsibility for assisting students with all inquiries related to their student account and billing.
• Responsible for working with parents while professionally following appropriate FERPA regulations.
• Be knowledgeable in and able to advise students and parents on options available for educational expenses.
• Maintain Student Account Database with all University related financial activity.
• Review and process file uploads into the Student Accounts system.
• Process cash advances and emergency loans to students.
• Review accounts and process monthly late fees on past due accounts.
• Calculate and process refunds in accordance with Federal Financial Aid guidelines.
• Process all direct deposit requests and manage ACH returns and reissues.
• Work with Union, International payment sources, and other outside payment providers.
• Attend all new student orientations.
• Serve as back up for Student Service Representative (cashier) at front desk.
• Answer phones & route calls as appropriate.
• Act as the Functional Area Expert for the University's e-payment system and text messaging platform.
• Build and maintain all e-market stores.
• Work directly with the Financial Aid department and the Business Office to reconcile loan and scholarship disbursements.
• Post manual loan and scholarship checks received.
• Answer questions regarding the Student Tuition Tax Form 1098T.
• Maintain the Student Accounts web page and update all in-office materials and student literature.
• Review weekly withdrawal reports.
• Reconcile miscellaneous student related accounts in the General Ledger.
• Process all collection agency payments.
• Monitor Alumni and Perkins loan accounts.

Qualifications:

• Associates Degree in Accounting or Business with specific studies in accounting.
• Minimum five years of experience working in an office environment of accounting and bookkeeping.
• Must be well organized, possess excellent customer service and interpersonal skills.
• Computer skills are essential. Knowledge of Microsoft Word, Excel and Access; knowledge of Microsoft Outlook is also required. Experience with SCT/Banner is a plus.