compliance, and support operational effectiveness. Serves as a key customer service representative by providing guidance and resolving inquiries related to student account transactions, policies, and procedures. Escalates issues as needed.
Additional Department Summary
Provides advanced administration and oversight of complex student financial programs and account functions. Serves as the primary administrator for multiple last-dollar tuition payment programs, ensuring accurate awarding, compliance with regulatory and sponsor requirements, and effective coordination with state agencies and campus partners. Resolves high-risk and non-standard student account issues, ensuring compliance with federal Post-9/11 VA benefit regulations. Evaluates and approves emergency loan requests. Administers institutional mortgage accounts. The position requires strong independent judgment, financial analysis skills, and the ability to interpret and apply complex policies while maintaining audit-ready records and a high level of customer service.
Required Minimum Qualifications
Bachelor's degree and two (2) years of financial account analysis and/or management experience; OR master's degree and some financial account analysis and/or management experience.
Skills and Knowledge
Strong independent judgment. Financial analysis skills. Ability to interpret and apply complex policies while maintaining audit-ready records and a high level of customer service. Ability to conduct independent financial analysis and account reconciliation while ensuring accuracy and compliance. Strong knowledge of, and the ability to interpret and apply, complex federal, state, and institutional regulations. Capacity to serve as an institutional liaison with external agencies, balancing regulatory, contractual, and operational requirements.
Preferred Qualifications
Bachelor’s degree in accounting, finance, business administration, higher education administration, public administration, or a closely related field.
Background Investigation Statement
Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.
