Student Account Services Specialist

Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references.

Reference check requirements: Three (3) professional references, two (2) of which should be former or current supervisors and (1) professional reference.

Personal references (friends, clergy, customers, relatives) are not considered acceptable references.

A professional reference such as a previous or current co-worker may be used as one of the references.

Position Summary: The overall purpose of this job is to provide excellent customer service to students and other parties regarding account balances and accurately processing and receipting payments on customers’ accounts in accordance with TBR policy and state law. This includes maintaining and auditing information for student refund appeal forms submitted by students, determining eligible amounts and administering the State of Tennessee Dual Enrollment Lottery Scholarship program, determining fee waiver and exemption eligible amounts and posting to student accounts and maintaining records regarding payments.

Essential Functions:

20% Receipt payments to include determination of customers account number, charge type with code number, and payment type by using Banner or Touchnet cashier system when applicable. Perform data entry in student system and print receipt. Separate documents and distribute. Provide customer service for all customers in-person, on the phone and through the Student Accounts email address. Must be able to review student account to determine correct answers for questions regarding payments, account balance, tuition and fee charges, refunds, 1098T’s, local scholarships and other inquiries. Assist students who are dropped from their classes with re-instatement into their classes and payment of their tuition and fees. Prepare daily deposits. When needed take deposits to the bank.

15% Review PSCC bank account daily for deposits related to the VA33/Post 9/11 GI Bill. Post payments to student accounts and complete deposit. Analyze veterans accounts before refund of any VA33 funds to the student. Coordinate with the VA Certifying Official to answer any questions related to the payment or refunding of VA33 funds. Review all overpayment letters received from the Office of Veterans Affairs and return funds if necessary, following Veterans Affairs policies and procedures.

15% Verify eligibility, update TSAC FAST system and post State of Tennessee Dual Enrollment Lottery Scholarship awards to student accounts. Verify document accuracy and completeness, determine scholarship amount, enter awards on student accounts and reconcile to Student system report, process amount corrections, correspond with staff, students and outside authorizing agencies concerning problems and submit for payment to State of Tennessee.

10% Determine appropriate accounting entries and posting of monies received by mail, including verifications of supporting documentation for accuracy, verification of monies amount, determination of proper accounting entries, data entry of collections, and balance funds received before submission for deposit. Apply payments for monies received by Collection Agencies, including verifying money has been received by Collection Agency, applying payment to student accounts, applying collection fees to accounts if applicable, updating collection fee balance in Banner, and submitting receipt of payments to the appropriate staff.

10% Apply fee waivers and discount payments to student accounts. Enter waiver or discount amount and reconcile to Banner system reports. Verify document accuracy. Determine student eligibility using Banner or Touchnet cashier system. Process amount corrections. Prepare spreadsheets for billing. Correspond with human resources staff, students, and outside authorizing agencies concerning problems. Maintain files for audit. Scan files into the BDMS system. Complete a final audit of contract fee discount forms and billing spreadsheets. Set-up exemptions for non-contract fee waivers and fee discount forms by updating relevant detail codes and eligible dollar amounts every semester.

10% Assist with accounts receivable processes:

• Prepare and maintain documentation related to collection accounts
• Promise to Pay program – Determine student eligibility for program, advise and enroll students, collect agreements, maintain files and communicate with other TBR schools in compliance with TBR requirements.
• Payment Agreements - Advise students, collect agreements, maintain accounting files and determine students to be sent to collection agencies.

5% Prepare daily cash reports to include verification and listing of receipt documents, determination of proper accounting codes, review and interpretation of daily clearing report, and additional maintenance of receipt book deposits.

5% Audit documentation for student refund appeal forms submitted by students. Investigate student situation with internal college offices and external parties as appropriate. Compile appeal file and make a recommendation concerning credit of fees. Send fee reduction request to the Records Office and notify student of results. Notify Financial Aid or Accounts Receivable if applicable. Audit files to spreadsheet. Maintain spreadsheet and files.

3% Enter accounting data entry into the Banner Finance system for Student Account Services department. Entry of daily cash reports, invoices for non-students, web credit card and ACH student payments, wire payments, monies received by mail, etc.

3% Audit receipt book logs to assure deposits are timely and accurate. Prepare final audit document. Communicate with faculty and staff and resolve all problems timely.

2% Review and audit student accounts to find students who have withdrawn to verify the student had met enrollment requirements for the term. When needed, coordinate with the Records office to have the student withdrawn at the appropriate refund percentage.

2% Create, maintain and distribute procedures for student account’s office. Maintain file of all procedures and update as needed or requested. When procedures are updated distribute to other departments as needed. Other duties as assigned to fulfill the strategic priorities and mission of the College.

Job Requirements:

This job requires a high school diploma or equivalent with three years office experience, or an associate’s degree with one year office experience.

Part-time work experience is calculated at 50% credit of full-time work experience.

The College reserves the right to assign every employee work that fulfills the strategic priorities and mission of the College.

Skills/Abilities:

• Written and verbal communication skills
• Problem solving skills
• The ability to multi-task and stop and start projects while addressing phones/assisting students, employees and other constituents at the window
• The ability to apply policies and procedures to various situations/scenarios while meeting needs of students, employees and other constituents.
• The ability to learn and switch between multiple computing platforms, software and web applications
• Able to engage in the College’s mission and values.

Physical Demands: Requires getting up and down/standing constantly to serve customers. The position does require the long use of phone to answer customer questions. The position requires prolonged use of a video display terminal.

Full-time Employment Benefits:

• Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA
• Wellness Incentive Program, if enrolled in health plan
• Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program
• Employee Assistance Program
• Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b
• Employee Discount program with over 900+ companies
• 14 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns, please contact George Underwood at gtunderwood@pstcc.edu or 865-539-7354.

If you have any problems or questions please contact Human Resources at Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on Apply located below or Apply Now in the upper right-hand corner.