"Student Accounts Representative II"

Alabama State University, Business and Finance, invites applications to fill the position of Student Accounts Representative II. This position is responsible for the maintaining of student financial records.

Duties and Responsibilities:

• Counsel customers regarding student related functions of other College departments, i.e. financial aid, registrar, housing, admissions, etc. in order to address or refer issues not served directly by the Bursar area.
• Maintain Student Accounts e-mail account by reading and responding to emails, deleting junk mail or forwarding messages to appropriate departments when necessary. Assist in placing or removing AR Hold on student accounts.
• Assist in analyzing and issuing student refunds in accordance with federal state regulations and College confidentiality policies.
• Assist in ongoing internal audit of accounts ensuring continued accuracy.
• Research inquiries regarding disputed or questioned transactions regarding student accounts.
• Assist in preparation of special billings to third party payers of student accounts.
• Assist in notifying students when checks are received from outside agencies that require a student signature for processing.
• Perform daily, monthly, and annual closing related to Student Accounts Receivable.
• Verify charges, payments, adjustments made to student accounts are accurate and posted in timely manner.

A Bachelor of Science degree in Accounting, Finance, or related field, 2 years of accounting and reporting experience, solid understanding of basic accounting principle, fair credit practices and collection regulations, working knowledge of university detail codes related to cash, receivable and miscellaneous transaction to verify appropriate data entry, and excellent customer service orientation and negotiation skills are required. Peoplesoft experience preferred.