Benefits of Working at UNCW:
At the University of North Carolina Wilmington, we are driven by a clear purpose: to empower student success, advance innovation, and strengthen the communities we serve. Guided by our strategic vision and commitment to excellence, UNCW offers a dynamic and collaborative environment where employees can make meaningful contributions while growing their careers.Located in coastal North Carolina, UNCW combines the energy of a thriving academic community with the natural beauty of nearby beaches and outdoor spaces. Here, professional opportunity is balanced with an exceptional quality of life—creating a workplace where you can thrive both personally and professionally.As a member of the Seahawk community, you'll benefit from a culture that values well-being, lifelong learning, and connection. UNCW offers a competitive and flexible benefits package designed to support your health, financial well-being, and professional growth. From comprehensive health coverage and retirement options to generous paid leave, tuition opportunities within the UNC System, learning and development opportunities, and wellness programs, UNCW is committed to helping you thrive both at work and in your personal life.
Recruitment Range: $43,940 - $48,823The salary range advertised is the designated recruitment range for this classification. Final salary offers will be determined by the candidate's education, relevant experience, internal equity alignment, and departmental budgetary param
Vacancy Number: S02927
Competency Level: Journey
Location of Workplace: Main UNCW Campus
Home Department: Student Accounts/Cashiers - 35101
Division:
Primary Purpose of Organizational Unit:
The Finance team within the Division of Business Affairs supports the University's mission, strategic vision, goals, and objectives by providing comprehensive financial services that promote sound fiscal stewardship, regulatory compliance, operational efficiency, and exceptional customer service to students, faculty, staff, campus departments, and federal, state, and other external stakeholders.
The Student Accounts and University Cashiers Office is responsible for administering the University's student financial operations and serves as the central depository for University revenue. The department manages student billing, cashiering, accounts receivable, student refunds, third-party billing, payment plans, military education benefits, student and non-student collections, departmental receipting, and cash management activities. In addition, the office oversees student financial accounting and reporting, campus financial feeds, Title IV financial aid accounting and federal drawdowns, reconciliation of financial transactions, month-end and fiscal year-end closing activities, and compliance with applicable federal, state, UNC System, and University regulations.
Through these responsibilities, the Student Accounts and University Cashiers Office safeguards University assets, ensures the integrity of student financial records, supports enrollment and student success initiatives, and provides accurate, timely, and efficient financial services to the campus community.
College: College
College/School Information:
University Information:
The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking.
A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.
The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.
UNCW has been part of the University of North Carolina System since 1969.
Location of Workplace: Main UNCW Campus
Brief Summary of Work for this Position:
The Student Accounts Representative serves as a primary point of contact for students, parents, faculty, staff, and external stakeholders regarding student financial accounts. This position provides comprehensive customer service and account support by analyzing student account activity, explaining billing and payment processes, resolving account-related inquiries, and administering account holds and adjustments in accordance with university policies and procedures.
The position is responsible for supporting student account operations through the processing of account transactions, maintenance of account records, administration of student account and payment-related holds, and coordination of communications regarding billing and payment obligations. The incumbent serves as a subject matter resource for student account policies and procedures and assists students and families in understanding their financial responsibilities to the university.
The Student Accounts Representative utilizes multiple University systems to research, analyze, reconcile, and maintain student financial records while independently managing assigned student account cases from initial inquiry through resolution. The position coordinates with multiple campus departments to resolve complex account issues, interprets University policies, and exercises independent judgment to ensure accurate account administration, regulatory compliance, and exceptional customer service. The position also assists with account verification requests, tuition reimbursement processing, enrollment confirmations, reporting functions, and other operational activities supporting the Student Accounts and University Cashier's Office.
Work requires the ability to interpret and apply university policies, analyze financial account information, exercise sound judgment when resolving student concerns, maintain confidentiality of sensitive information, and provide exceptional customer service in a high-volume environment. The position serves as backup support for various office functions and contributes to the efficient operation of student receivable and revenue management processes.
Minimum Education and Experience Requirements:
Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Preferred Education, Knowledge, Skills & Experience:
- Bachelor's degree in Business Administration, Public Administration, Higher Education Administration, Finance, Accounting, Communications, or a closely related field.