Student Accounts Services Supervisor

Job No: 550638
Work Type: Staff
Location: Southern California: Long Beach
Categories: Bargaining Unit: Unit 9 - CSUEU - Technical Support Services, Job Search Category/Discipline: Administrative, Appointment Type: Probationary, Time Basis: Full Time

Job Summary

Under the general direction of the Manager, Student Account Services & Cashiering, the Student Account Services Supervisor is responsible for planning, organizing and directing all activities related to the timely and accurate maintenance of over 38,000 student accounts.

Key Responsibilities

• Ensure the financial integrity of student and 3rd Party Sponsor accounts through supervision of the day-to-day operations of the Student Account Services. Oversee the reconciling accounts receivable and cashiering data to the student financials and general ledger systems. Oversee the research and identification of all reconciling items. Ensure that all charges and cash receipts are applied accurately.
• Develop, and enhance operating policies and procedures as necessary. Redesign systems, review and prepare analytical reports to facilitate the reconciliation of all student revenue and receivable reports.
• Train and assist in the hiring and evaluation of Student Account Services Staff and Student Assistants.
• Provide service to student customers.
• Troubleshoot and provide PeopleSoft system support to internal and external users.
• Participate in the implementation of new systems and the enhancement of existing systems.

Knowledge Skills and Abilities

The ideal candidate demonstrates a deep understanding of academic curricula, including diverse majors and complex General Education requirements, and is adept at interpreting and applying academic and administrative policies. They possess strong analytical skills to evaluate data, identify user needs, and translate them into effective business processes, particularly within advising tools and systems. Proficiency in PeopleSoft and experience maintaining data integrity through approved processes and testing procedures are highly desirable. This candidate excels in troubleshooting system issues, managing competing priorities in a fast-paced environment, and delivering results independently. They are committed to providing respectful, empathetic customer service aligned with university values and fostering collaborative relationships across Enrollment Services, faculty, staff, and students. Additionally, they maintain clear documentation of roles and responsibilities to support operational continuity and strategic planning.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

Equivalent to a bachelor's degree in a related field (Business Admin/Accounting) and three years of related experience (professional level accounting and supervisory experience) required. Billing/Receivable system experience and five years accounting experience preferred.

Physical Summary
Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Department
Student Accounting Services

Classification
Administrative Analyst/Specialist - Exempt I

Compensation
Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources. Hiring Range: The hiring range for this position is $4,598 - $7,000 per month commensurate with candidate's education, experience, skills, and training. CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,598 - $8,318 per month.

Benefits
Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base
1.0 time-base, 40 hours per week.

Duration of Appointment
This is a regular position.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application. PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Additional Information
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months. CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement
Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Accommodations
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.

Out of State Employment Policy
California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Application Closes: 12 September 2025

To apply, visit https://careers.pageuppeople.com/873/lb/en-us/job/550638