Application Open:
Full-Time
Job Purpose:
The Student Advising Specialist supports student success by
providing individualized, student-centered guidance throughout the
academic journey. This role helps students understand academic
requirements, develop appropriate academic plans, navigate
University policies and procedures, and access relevant academic
and institutional support services. Working closely with the
Associate Head of Student Advising, Academic Excellence, faculty,
academic departments, the Registrar’s Office, Student Life, Career
Services, Wellbeing, and other stakeholders, the Specialist
monitors student progress, supports early intervention, maintains
accurate advising records, and contributes to orientation,
workshops, reporting, and continuous improvement initiatives.
Key Responsibilities:
Student Advising and Academic Planning
- Serve as an advisor for an assigned student caseload and
provide individualized guidance on academic requirements, course
planning, academic progression, research milestones, and degree
completion.
Assist students in developing academic and professional plans
aligned with their strengths, interests, and goals.
Explain relevant University policies, procedures, requirements,
timelines, and available support services.
Support students in navigating matters such as academic
standing, probation, withdrawals, leaves of absence, appeals, and
other academic processes.
Refer students to the Registrar’s Office, academic departments,
or relevant internal stakeholders where formal decisions or
specialist guidance are required.
Student Progress and Early Intervention
- Monitor student progress and identify students who may be
experiencing academic or personal challenges.
- Conduct timely outreach and follow-up with students identified
through early-alert processes or stakeholder referrals.
- Provide appropriate guidance and coordinate referrals to
academic, wellbeing, financial, career, accessibility, or other
support services.
- Participate in case-review meetings and contribute to
coordinated support plans.
- Escalate complex, sensitive, or high-risk cases to the
Associate Head of Student Advising.
Student Support and Engagement
- Build professional advisor-student relationships that promote
persistence, accountability, engagement, and academic
achievement.
- Support student orientation, onboarding, transition, and
academic-readiness activities.
- Deliver or support workshops and information sessions on
academic planning, University policies, research readiness,
professional development, and student success.
- Contribute to mentoring, peer-support, and student-engagement
initiatives.
- Support students from diverse cultural, academic, and personal
backgrounds through inclusive advising practices.
Collaboration and Referrals
- Collaborate with faculty advisors, program directors, research
supervisors, academic departments, and administrative teams to
coordinate student support.
- Work with the Registrar’s Office, Academic Excellence, Student
Life, Career Services, Wellbeing, Financial Aid, and other services
to support student needs.
- Participate in advising meetings, case reviews, and
cross-functional working groups.
- Maintain clear communication with relevant stakeholders while
protecting student confidentiality.
- Follow up on referrals and agreed actions to support timely
resolution of student matters.
Advising Records, Systems and Reporting
- Maintain accurate, timely, and confidential records of advising
meetings, referrals, actions, and outcomes.
- Use the Student Information System, advising platforms,
Customer Relationship Management systems, and reporting tools to
manage student information and caseloads.
- Track advising activity, student progress, early interventions,
and service outcomes.
- Prepare reports, summaries, dashboards, and updates for the
Associate Head of Student Advising.
- Ensure student information is handled in accordance with
institutional policies and confidentiality requirements.
Resources, Programs and Continuous Improvement
- Assist in developing advising guides, frequently asked
questions, workshop materials, online resources, and student
communications.
- Collect and analyze student feedback to identify service gaps
and improvement opportunities.
- Contribute to the review and refinement of advising workflows,
tools, templates, and resources.
- Remain current with good practices in academic advising,
student development, student success, and higher education
administration.
- Participate in professional development and training
activities.
Other Duties
- Perform all other duties as reasonably directed by the line
manager that are commensurate with these functional
objectives.
Qualifications and Criteria: Essential :
- Bachelor’s degree in related STEM discipline referred
- Minimum of 5 years of experience in student advising, student
affairs, academic support, student success, counselling support, or
higher education administration.
- Experience providing individualized guidance and support to
students in a higher education environment.
- Knowledge of academic policies, degree progression, advising
practices, and student-support services.
- Experience monitoring student progress, supporting early
intervention, and coordinating referrals.
- Strong interpersonal, communication, organizational, and
problem-solving skills.
- Experience maintaining confidential student records and
preparing advising reports.
- Proficiency with student information systems, advising
platforms, Customer Relationship Management systems, and reporting
tools.
- Ability to work effectively with diverse and international
student populations.
Preferred :
- Experience in a research-intensive, international, or
technology-focused university supporting culturally diverse and
international student populations.
- Familiarity with UAE higher education, accreditation, and
regulatory expectations.
- Professional certification or training in academic advising,
coaching, counselling, student development, or case
management.
