"Student Advisor"

Job Details

This position proactively recruits and assists students enrolled in the online Behavior Analysis programs (MA and certificate programs) in the School of Behavior Analysis (SoBA). Excellent detail oriented and organizational skills a must. Effective verbal and written communication skills are required.

Strong phone skills are required. Customer service experience with a proven track record for going beyond the call of duty to assist customers and pro-actively meet their needs. Excellent communications skills are required.

Excellent computer skills are required. Must have extensive experience with Microsoft Office© tools such as Excel in order to manage and manipulate large amounts of data effectively, word processing for large mailings and PowerPoint slides for presentations. Relies on experience and judgment to plan and accomplish goals.

• Provides and manages support services for prospective and current students in the SoBA online programs, including program and class selection, advising and other academic needs related to student success.
• Answer phones and emails in a customer friendly professional manner.
• Assist to assist to register students for courses.
• Follow up on student inquiries and complaints.
• Pro-actively research, problem solve and resolve issues in a timely and courteous manner.
• Provides proactive customer service.
• Assist to maintain student records.
• May assist to recruit students.
• Input and insure accuracy of student data in University and department databases and student records.
• Completes section changes, password resets and other student and course related requests.
• Assist students on navigating on-line courses and basic Internet navigation.
• Develop and maintain rapport and communications with students, faculty, staff, instructors and vendors and answer their questions in a professional, timely and courteous manner.
• Process, scan and file paperwork related to student documents.
• Ensure student records are up-to-date.
• Proactively identifies and seeks information that needs to be updated and submits it for updates to email templates, flyers and other documents
• Notifies management of any updates that are needed to documentation outside of their control or prevue.

Education Requirements: Bachelor's degree preferred

Equal Opportunity Florida Institute of Technology does not discriminate on the basis of race, color, national or ethnic origin, religion, disability, age, genetic information, marital status, citizenship status, veteran status, and other legally protected characteristics in its activities and programs. In accordance with Title IX of the Education Amendments of 1972, Florida Tech does not discriminate on the basis of sex. Inquiries concerning the application of the Non-Discrimination and Anti-Harassment policy may be directed to the Equal Opportunity Director and Investigator at 150 West University Blvd, Melbourne, FL 32901, or email equalopp@fit.edu, or +1 321-674-7153; or to the U.S. Department of Education Office for Civil Rights.

Americans with Disabilities Act Please notify us at least five days in advance if a reasonable accommodation for a disability is needed by calling the Office of Human Resources at 321-674-8100.

Annual Security & Fire Safety Report The federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) requires colleges and universities, both public and private, participating in federal student aid programs to disclose campus safety information and impose certain basic requirements for handling incidents of sexual violence and emergency situations. Florida Tech’s 2024 Annual Security and Fire Safety Report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by Florida Tech, and on public property within, or immediately adjacent to and accessible from, the campus. The numbers provided include crime statistics reported to local law enforcement agencies, campus security and other Campus Security Authorities. The report also includes institutional policy statements regarding campus safety and security measures, descriptions of prevention and awareness programs, related university procedures and important guidance, and other essential safety information. You can obtain a printed copy of this report at the Department of Security Welcome Center located at 3126 Panther Place during normal business hours or by accessing the following website: 2024 Annual Security and Fire Safety Report.

Official Transcripts Official transcripts of all collegiate work must be sent directly from the attended institution to the Office of Human Resources prior to the first day of employment. All international degrees must have a course-by-course official evaluation and translation sent to the Human Resources Office directly from an evaluation company affiliated with the National Association of Credential Evaluation Services, Inc. (NACES).

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