Student Affairs Case Manager - General Case Management

As a generalist case manager, this position manages a high-volume caseload and contributes to multiple core functions of Student Care & Outreach, including case management, outreach initiatives, and research and assessment. The Case Manager collaborates with campus partners to address barriers impacting student well-being, retention, and academic success. The position reports to the Assistant Director of Student Care & Outreach and operates with a high degree of autonomy within established university policies and best practices.

Job Duties/Responsibilities

(70% Case Management for Student Care & Outreach:

• Conduct individualized assessments of students referred to Student Care & Outreach (SCO) to evaluate level of risk, stability, and need for intervention; independently determine appropriate courses of action using professional judgment and best practices in student support and case management.
• Develop and implement individualized, multi-faceted support plans that coordinate campus departments, academic units, community providers, and external stakeholders.
• Manage an active caseload of up to approximately 60 cases per week, prioritizing cases based on acuity and institutional impact.
• Evaluate emergency financial assistance requests in partnership with the Office of Student Financial Aid and recommend disbursement of support funds based on documented need and urgency.
• Serve as a liaison between students, families, faculty, and university administrators in navigating complex or sensitive situations; interpret university policies and procedures and guide stakeholders through appropriate processes.
• Consult with faculty regarding students of concern, behavioral issues, attendance disruptions, and academic impact; provide recommendations grounded in policy and student support best practices.
• Coordinate and participate in degree completion and student retention teams in collaboration with the Office of Student Success and Academic Advising to remove barriers to timely academic progression.
• Facilitate hardship withdrawal and related academic processes, advising students on options and institutional implications.
• Coordinate cross-functional teams of support for students with complex needs, ensuring continuity of care and appropriate follow-up.
• Exercise discretion in responding to sensitive health, safety, and well-being concerns, consulting leadership on exceptional or emergent matters as appropriate.
• Maintain accurate, confidential case documentation within the Advocate Simplicity system in compliance with FERPA and university policies; analyze case data to identify trends and emerging student needs.

(20%) Outreach and Departmental Initiatives:

• Participate in and coordinate outreach efforts to internal and external stakeholders; identify potential campus and community partners.
• Serve as a back-up to the Assistant Director of SCO for scheduling and attending Degree Completion Team Meetings.
• Represent Student Care & Outreach at appropriate meetings and campus activities, as needed.

(10%) Research, Assessment, and Policy Development:

• Research and disseminate information regarding higher education case management and support services for students; identify opportunities for future initiatives.
• Review and interpret University policies and make recommendations when procedural changes are needed.
• Assist with annual reporting requirements and ongoing assessment for Student Care & Outreach.
• Utilize existing university data to identify opportunities for student and stakeholder outreach.
• Perform other duties in support of the mission of Student Care and Outreach.

Preferred Qualifications

• Masters Degree in Higher Education, Student Affairs, Social Work, or related field.
• Experience managing electronic case management or database systems (e.g., Advocate Symplicity, or similar platforms).