Student Affairs Case Manager-General Case Management

Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

Posting Type: External

Retirement Plan: TRS or ORP

Employment Type: Employee

Benefits Eligibility: Benefits Eligible

Full/Part time: Full Time

Additional Schedule Information: Monday-Friday 8:00 AM – 5:00 PM. Some nights and weekends may be necessary.

Advertised Salary: $50,000

Posting Date: 10/05/2026

Open until filled: Yes

Proposed Starting Date: 11/01/2026

Location of Vacancy: Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Classification Title: Student Services Pro I

FLSA: Exempt

FTE: 1.00

Minimum Qualifications:

Bachelor's degree in a related field or equivalent

Preferred Qualifications:

• Masters Degree in Higher Education, Student Affairs, Social Work, or related field.
• Experience managing electronic case management or database systems (e.g., Advocate Symplicity, or similar platforms).

Position Summary:

The Student Affairs Case Manager serves as one of four professional case managers within Student Care & Outreach (SCO). This position provides individualized assessment, intervention, and coordinated support for students experiencing complex personal, academic, financial, and well-being concerns. The Case Manager exercises professional judgment in evaluating student situations, determining appropriate courses of action, and coordinating campus and community resources.

As a generalist case manager, this position manages a high-volume caseload and contributes to multiple core functions of Student Care & Outreach, including case management, outreach initiatives, and research and assessment. The Case Manager collaborates with campus partners to address barriers impacting student well-being, retention, and academic success. The position reports to the Assistant Director of Student Care & Outreach and operates with a high degree of autonomy within established university policies and best practices.

Knowledge, Skills, Abilities and/or Competencies:

• Excellent interpersonal, written, and verbal communication skills, including the ability to navigate sensitive and complex situations with professionalism and discretion.
• Ability to work independently while exercising sound professional judgment and to collaborate effectively as a member of a team.
• Strong organizational and time-management skills, including the ability to manage a high-volume caseload.
• Demonstrated ability to develop and maintain effective working relationships with university students, faculty, staff, administrators, families, and community partners.
• Ability to interpret and apply university policies and procedures to support students navigating academic, financial, and well-being challenges.
• Able to work flexible shifts, evenings and weekends, as needed.

Physical Demands:

• Sit for long periods of time.
• Work flexible shifts, evenings and weekends, as needed.

Is driving a responsibility of this position?: No

Is this a Position of Trust?: Yes

Does this position have operation, access, or control of financial resources?: No

Does this position require a P-Card?: No

Is having a P-Card an essential function of this position?: No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?: No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes

Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy:

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities:

Case Management for Student Care & Outreach:

• Conduct individualized assessments of students referred to Student Care & Outreach (SCO) to evaluate level of risk, stability, and need for intervention; independently determine appropriate courses of action using professional judgment and best practices in student support and case management.
• Develop and implement individualized, multi-faceted support plans that coordinate campus departments, academic units, community providers, and external stakeholders.
• Manage an active caseload of up to approximately 60 cases per week, prioritizing cases based on acuity and institutional impact.
• Evaluate emergency financial assistance requests in partnership with the Office of Student Financial Aid and recommend disbursement of support funds based on documented need and urgency.
• Serve as a liaison between students, families, faculty, and university administrators in navigating complex or sensitive situations; interpret university policies and procedures and guide stakeholders through appropriate processes.
• Consult with faculty regarding students of concern, behavioral issues, attendance disruptions, and academic impact; provide recommendations grounded in policy and student support best practices.
• Coordinate and participate in degree completion and student retention teams in collaboration with the Office of Student Success and Academic Advising to remove barriers to timely academic progression.
• Facilitate hardship withdrawal and related academic processes, advising students on options and institutional implications.
• Coordinate cross-functional teams of support for students with complex needs, ensuring continuity of care and appropriate follow-up.
• Exercise discretion in responding to sensitive health, safety, and well-being concerns, consulting leadership on exceptional or emergent matters as appropriate.
• Maintain accurate, confidential case documentation within the Advocate Simplicity system in compliance with FERPA and university policies; analyze case data to identify trends and emerging student needs.

Percentage of time: 70

Outreach and Departmental Initiatives:

• Participate in and coordinate outreach efforts to internal and external stakeholders; identify potential campus and community partners.
• Serve as a back-up to the Assistant Director of SCO for scheduling and attending Degree Completion Team Meetings.
• Represent Student Care & Outreach at appropriate meetings and campus activities, as needed.

Percentage of time: 20

Research, Assessment, and Policy Development:

• Research and disseminate information regarding higher education case management and support services for students; identify opportunities for future initiatives.
• Review and interpret University policies and make recommendations when procedural changes are needed.
• Assist with annual reporting requirements and ongoing assessment for Student Care & Outreach.
• Utilize existing university data to identify opportunities for student and stakeholder outreach.
• Perform other duties in support of the mission of Student Care and Outreach.

Percentage of time: 10

Contact Details:

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name: Karla Sanchez Tavera

Recruitment Contact Email: Karla.SanchezTavera@uga.edu