"Student Affairs Senior Case Manager"

Student Affairs Senior Case Manager

Company: Red Rocks Community College

Job Location: Lakewood, 80228

Category: Student Affairs and Services

Type: Full-Time

Salary: $59,524.00 - $65,476.00 Annually

Location: Lakewood, CO

Job Number: 01016

Division: Student Affairs

Closing Date: 10/16/2025 11:59 PM Mountain

To Apply: Submit a resume and cover letter addressing the job announcement.

FLSA Status: Exempt

Red Rocks Community College exemplifies extraordinary. We are dedicated to our Vision and Mission, which promote student achievement, staff empowerment, and community engagement. We live our values: Integrity, Collaboration, Learning, Inclusiveness, and Communication.

RRCC seeks applicants who understand and have first-hand experience working with diverse populations, which may include but are not limited to, historically marginalized populations such as people of color, LGBTQ+ community members, veterans, first generation graduates, and people with disabilities.

Summary of Position

Job Summary

The Senior Case Manager serves as the first point of contact for student code of conduct matters and provides administrative, programmatic, and budget support to the Associate Vice President of Student Affairs (AVP). The position manages student conduct cases from intake to resolution, acts as a non-clinical case manager for students of concern, and connects students to appropriate interventions and resources.

The Senior Case Manager develops and maintains processes, reporting, and documentation to ensure compliance, consistency, and continuous improvement across Student Affairs operations. The role also coordinates meetings and projects, manages financial transactions, and supports divisional initiatives. Through this work, the Senior Case Manager promotes student retention, inclusive student support, and effective administrative operations that advance the mission of the College.

A successful candidate possesses experience in higher education or closely related setting, and is at ease with the following:

• Student-Centered Advocate - Demonstrates care, professionalism, and discretion when supporting students in distress, while fostering an inclusive and supportive campus environment.
• Organized Problem Solver - Brings strong skills in process improvement, case management, and reporting, with the ability to manage multiple responsibilities accurately and efficiently.
• Collaborative Communicator - Builds trust and rapport with students, faculty, and staff, communicates effectively across diverse groups, and represents the AVP office with professionalism and diplomacy.

Required Knowledge, Skills & Abilities

• Demonstrated knowledge of higher education functions, policies, procedures, and analytics, with the ability to interpret and apply administrative policies, regulations, and rules.
• Advanced computer skills with proficiency in Banner or other information systems, word processing, spreadsheets, email, and web applications.
• Strong written, interpersonal, and communication skills to produce professional content, build effective relationships, and work with individuals from diverse backgrounds.
• Ability to manage organizational budgets and expenditures.
• Ability to explain and present data, including statistics, in a clear and understandable manner.

Required Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Two years' student development, student affairs, or closely related work experience in an educational setting.
• Experience using data systems such as Customer Relationship Management (CRM) platforms, project/issue/workflow management software, or similar solutions.

Preferred Qualifications

• Master's degree.
• At least three years of experience in data analysis, student development, student affairs, or a related field within higher education.
• Advanced proficiency in Microsoft Excel, or database management.
• Demonstrated experience making sound fiscal decisions.
• Experience working in diverse communities and supporting the success of students and staff from racial, ethnic, and gender backgrounds that are underrepresented in the College.

Physical & Cognitive Demands

The following are some of the physical and cognitive demands commonly associated with this position.

• Occasionally moves, positions, and transports files and office materials weighing up to 10 lbs.
• This is largely a sedentary role. This position operates in an office environment and constantly uses a computer, and routinely uses standard office equipment including phones, copiers, etc.
• The person in this position constantly communicates with internal and external constituents and students. Must be able to exchange accurate information in these situations.
• Cognitive demands include comparing, copying, computing, compiling, analyzing, coordinating, synthesizing, negotiating, communicating, instructing, and interpersonal skills.

Reasonable Accommodation Statement

Red Rocks Community College provides reasonable accommodations to applicants and employees with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application and hiring process and/or during the course of employment, please contact Jennifer Matthews, Executive Director of Human Resources, at (303) 914-6298 or Jennifer.Matthews@rrcc.edu.

Starting Salary

Starting salary range for this position is $59,524 - $65,476 annually, commensurate with education and experience. This is a full-time, FLSA-exempt position. This position has been exempted from the State Classified System.

To Apply

All applicants must submit: 1. Resume 2. Detailed letter of interest (cover letter) addressing the job announcement. Candidates will be evaluated based on their qualifications as related to the duties and responsibilities of the position.