"Student and Academic Administration Assistant"

Job Description:

• School of Economics based at the Faculty of Business, Economics and Law (BEL)
• Full-time (100%), fixed-term position for up to 12 months
• Base salary will be in the range $76,025.00 - $80,606.71 + 17% Superannuation (HEW Level 4)
• Based at our St Lucia Campus

About This Opportunity

We are seeking a motivated Student and Academic Administration Assistant to provide a range of student and academic administrative support services within the School of Economics. This role is the first point of contact for student enquiries and an important part of creating a welcoming student experience within the School. You will be responsible for a diverse range of administrative processing tasks relating to students in the School’s academic programs and courses, as well as assisting the Student and Academic Administration teams.

Key responsibilities will include:

• Provide high quality advice to current and prospective students on a range of topics related to student and academic administration through triaging student enquiries and requests and handling telephone and in-person enquiries.
• Apply a sound general knowledge of student and academic administration and develop specific knowledge of the policies and procedures.
• Develop knowledge of and utilise software systems to perform student and academic administration tasks and be committed to using new programs as they are developed.
• Prepare student and staff communications in relation to student and academic administration and related matters.
• Assist Senior Officers, Student and Academic Administration on matters relating to student and academic administration as required.
• Maintain and enter data using UQ systems relating to student and academic administration. Any other duties as reasonably directed by your supervisor.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world. Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• Up to 26 weeks paid parental leave or 14 weeks paid primary caregiver leave
• 17% superannuation contributions
• 17.5% annual leave loading
• Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
• UQ Study for Staff
• On campus childcare options
• Affordable parking (from just $6.15 a day)
• Salary packaging options

About You

You will have:

• Completion of a diploma level qualification; or an equivalent combination of relevant experience and/or education/training.
• Excellent interpersonal and written skills, a commitment to providing high level service.
• Ability to work as part of a team and to organise workflow to meet competing demands and deadlines.
• High level of attention to detail and accuracy in written work.
• A strong orientation to the provision of a high level of customer service.
• An empathy with and ability to communicate with students, including those from diverse cultural backgrounds.
• High level computing skills, preferably experience using Microsoft Office software.
• Knowledge of University student computer systems and packages e.g. SI-net, Business Objects, UniTask, iSuite packages and the use of CRM systems is desirable.

The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check etc. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.